ADRIANA REYES
Gilbert,AZ
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Aide
Family Case Aide
08.2025 - Current
- Cultivated and maintained relationships with clients to facilitate healthier outcomes
- Provides crisis intervention, de-escalation, and educated in behavioral health
- Monitored and evaluated impact of social services on community.
Behavioral Health Technician
Child Crisis Arizona
01.2025 - 07.2025
- Conducted comprehensive intake screenings to assess client needs, leading to tailored support strategies and enhanced client satisfaction.
- Conducted comprehensive inventorying of youth items
- Provided compassionate care to clients by assisting with daily living activities and fostering a comforting environment that enhanced recovery and satisfaction.
Customer Service Representative
United HealthCare
11.2024 - 01.2025
- Conducted thorough verification of insurance claims for providers, ensuring compliance and accuracy to mitigate risk and enhance client satisfaction.
Pharmacy Technician/ Data Entry Processor
Strive Pharmacy
10.2022 - 06.2024
- Fulfillment in the pharmacy and customer service.
- As the company grew, I moved to a hybrid position in prescription data entry.
- Key point of contact between pharmacists, technicians, patients, and providers.
- Familiar with HIPAA laws and medical terminology as well as documenting and annotating.
- Professional communication with attention to detail, accuracy, and speed.
Designated Hitter
Walgreens
04.2022 - 10.2022
- Obtained pharmacy technician trainee license, customer service, inventory, and patient's insurance
Customer Service Associate
Circle K
01.2022 - 03.2022
- Assisted in customer service, stocking, and inventory.
Education
Bachelor of Science - Behavioral Health
South Mountain Community College
Phoenix, AZ12-2027
High School Diploma - 20 dual college credits
Homeschooled
01.2021
Skills
- Collaboration
- Problem Solving
- Multitasking
- Coordination
- Achievement Oriented
- Technical Documentation
- Speed & Accuracy
- Crisis intervention
- Patient observation
- Documentation and reporting
- CPR and First Aid certification
- Conflict resolution
- Empathy and active listening
- Mental health awareness
Certification
- Pharmacy Technician Trainee License - AZ
- Level 1 Arizona Fingerprint Clearance Card
- CPR Certification
- CPI Certification
- First Aid Certification
Timeline
Case Aide
Family Case Aide
08.2025 - Current
Behavioral Health Technician
Child Crisis Arizona
01.2025 - 07.2025
Customer Service Representative
United HealthCare
11.2024 - 01.2025
Pharmacy Technician/ Data Entry Processor
Strive Pharmacy
10.2022 - 06.2024
Designated Hitter
Walgreens
04.2022 - 10.2022
Customer Service Associate
Circle K
01.2022 - 03.2022
High School Diploma - 20 dual college credits
Homeschooled
Bachelor of Science - Behavioral Health
South Mountain Community College
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