Kiara McTizic
Chicago,Illinois
Summary
To obtain a challenging position in customer service, providing opportunities for personal growth and professional enrichment.
Professional in social services, prepared to provide comprehensive support to case managers and clients. Known for thorough documentation, confidentiality, and effective problem-solving. Collaborative team player with focus on achieving impactful results and adapting to changing needs. Proficient in client interaction and administrative tasks.
Experienced with client support in social services, ensuring efficient case management processes. Utilizes strong organizational and communication skills to assist case managers. Knowledge of confidentiality protocols and documentation procedures to support effective case outcomes.
Overview
8
8
years of professional experience
Work History
Case Aide
Ada S. McKinley Community Service
Chicago, IL
03.2024 - Current
- Coordinated intake processes to ensure accurate client data collection
- Supported case managers in developing individualized service plans
- Facilitated communication between clients and community organizations
- Assisted clients in navigating social services and resources
- Monitored client progress and documented outcomes effectively
- Trained new staff on organizational policies and procedures
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Facilitated communication between foster families and social workers to ensure effective case management.
- Assisted in developing individualized care plans tailored to each child's needs and circumstances.
- Coordinated transportation for children to appointments, school, and family visits, ensuring timely attendance.
- Monitored children's progress and reported observations to social workers for case evaluations.
- As part of my role, I may also participate in court proceedings and provide testimony regarding my direct observations and services provided to the family. When testifying in court, I provide honest, accurate, and objective information based on my documentation and firsthand experiences. This responsibility has reinforced the importance of maintaining detailed, factual, and timely case notes.
Security Officer
Kates Detective & Security Agency
Chicago, IL
08.2022 - 07.2023
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority.
- Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority.
- Checked and verified photo identification prior to granting facility access.
Security Officer
Genric
04.2022 - 08.2022
- Enforced access control procedures to regulate entry into restricted areas.
- Collaborated with law enforcement during emergency situations to enhance response efforts.
- Participated in training sessions to enhance knowledge of security protocols and procedures.
- Provided excellent customer service while addressing visitor inquiries and concerns.
Security Officer
Agb Investigative
Chicago, IL
12.2021 - 04.2022
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to incidents, providing assistance and support.
- Assisted in maintaining accurate incident reports for ongoing investigations.
Prep Technician
Impact Family Center
Chicago, IL
08.2018 - 09.2018
- Delivered exceptional customer service, enhancing guest satisfaction
- Decorated banquet facilities to create inviting atmospheres for events
- Engaged children in interactive games at community events in a fun and safe environment
Education
High School Diploma -
Christian Fenger Academy H.S.
Chicago, IL06-2021
Skills
- Athletics management
- Relationship building
- Health and safety
- Professional boundaries
- Teamwork
- Collaboration
- Customer service
- Problem-solving
- Employee training
- Computer literacy
- Problem-solving aptitude
- Court testimony
- Time management
- Adaptability and flexibility
- Decision-making
Timeline
Case Aide
Ada S. McKinley Community Service
03.2024 - Current
Security Officer
Kates Detective & Security Agency
08.2022 - 07.2023
Security Officer
Genric
04.2022 - 08.2022
Security Officer
Agb Investigative
12.2021 - 04.2022
Prep Technician
Impact Family Center
08.2018 - 09.2018
High School Diploma -
Christian Fenger Academy H.S.