Adriana Rucker
Sacramento,PA
Summary
Accomplished Behavioral Aide at Point Quest Pediatrics, adept in empathy development and crisis prevention, enhancing student inclusion and safety. Excelled in customer service roles, improving loyalty through effective dispute resolution. Skilled in teamwork, data collection, and maintaining high accuracy in transactions, significantly contributing to operational efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Behavioral Aide
Point Quest Pediatrics
Elk Grove, CA
03.2022 - Current
- Provided one-on-one support for students struggling with emotional or behavioral issues during class time and school activities.
- Implemented crisis prevention techniques to de-escalate challenging situations, maintaining safety for all involved parties.
- Supported the development of self-advocacy skills in students by providing guidance on expressing needs appropriately.
- Promoted inclusion within the school community by fostering positive relationships between students with behavioral challenges and their peers.
Customer Service Representative
Health Net
Sacramento, CA
10.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Package Handler
OnTrac
Sacramento, CA
04.2021 - 08.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Cashier
Wingstop
Sacramento, CA
02.2021 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Social Services Assistant
RiverPoint
Sacramento, CA
10.2020 - 02.2021
- Developed educational materials on various social issues to inform both clients and the broader community about available resources.
- Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
- Supported the professional development of team members by sharing knowledge, experience, and insights into effective practice within the field of social services assistance.
- Enhanced client satisfaction by providing timely and accurate information on available social services programs.
Cashier
Popeyes Chicken
Sacramento, CA
08.2018 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Caregiver
Maxim Healthcare
Sacramento, CA
10.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Grant Union Highschool
Sacramento 06.2020
Skills
- Patience and understanding
- Data Collection
- Individualized Planning
- Empathy Development
- Nonverbal Communication
- Teamwork and Collaboration
- Time Management
Timeline
Caregiver
Maxim Healthcare
10.2023 - Current
Behavioral Aide
Point Quest Pediatrics
03.2022 - Current
Customer Service Representative
Health Net
10.2021 - 01.2022
Package Handler
OnTrac
04.2021 - 08.2021
Cashier
Wingstop
02.2021 - 04.2021
Social Services Assistant
RiverPoint
10.2020 - 02.2021
Cashier
Popeyes Chicken
08.2018 - 10.2020
Grant Union Highschool