Adriana Sanchez
Sioux City,IA
Summary
Proven to enhance customer satisfaction and boost sales, my background with companies like Scheels showcases my bilingual capabilities and exceptional customer service skills. Adept at multitasking and money handling, I've consistently contributed to positive outcomes and increased efficiency in fast-paced environments. My approach combines team collaboration with a focus on guest engagement, driving significant improvements in service delivery.
Overview
7
7
years of professional experience
Work History
Clothing Sales Associate
Scheels
02.2024 - Current
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Cleaned, closed, and secured store at end of shift.
- Greeted customers, identified needs and provided product advice.
Server
Buffalo Wild Wings
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Housekeeping Supervisor
King's Pointe Waterpark Resort
05.2023 - 09.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Bartender/Restaurant Server
Red Lobster
10.2022 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Cashier
Home Depot
03.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Marshalls
11.2020 - 07.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Server
King's Pointe Waterpark Resort
06.2020 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Banquet Waitstaff
King's Pointe Waterpark Resort
10.2017 - 09.2019
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Implemented performance evaluation system for waitstaff, with continuous improvement and professional growth.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Elevated fine dining experience with refined menu offerings and exceptional presentation techniques.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Criminal Justice
Morningside College
Sioux City, IA05.2025
High School Diploma -
Storm Lake High School
Storm Lake, IA05.2020
Skills
- Team player attitude
- Store maintenance
- Bilingual (Fluent in English & Spanish)
- Money Handling
- Customer service-focused
- Exceptional customer service
- Guest Engagement
- Strong multitasking
Languages
Spanish
Native or Bilingual
Timeline
Clothing Sales Associate
Scheels
02.2024 - Current
Server
Buffalo Wild Wings
09.2023 - Current
Housekeeping Supervisor
King's Pointe Waterpark Resort
05.2023 - 09.2023
Bartender/Restaurant Server
Red Lobster
10.2022 - 04.2023
Cashier
Home Depot
03.2022 - 10.2022
Sales Associate
Marshalls
11.2020 - 07.2021
Server
King's Pointe Waterpark Resort
06.2020 - 09.2020
Banquet Waitstaff
King's Pointe Waterpark Resort
10.2017 - 09.2019
Bachelor of Arts - Criminal Justice
Morningside College
High School Diploma -
Storm Lake High School