Adriana Sanchez
Las Vegas,NV
Summary
Bilingual -Spanish Customer service Receptionist / Medical Assistant, 30 years of experience in the following answering incoming and outgoing calls .Microsoft office suite programs : Excel,Word, Power point , Outlook and utilizing office equipment, Team player , Hard working . Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Westgate Hotel
Las Vegas, Nevada
04.2024 - Current
- Supervised daily housekeeping operations to ensure cleanliness standards were met.
- Resolved guest complaints regarding housekeeping services promptly and effectively.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Reported damage or theft of hotel property to management.
Status Board Operator
Palms Casino Resort
Las Vegas, USA
08.2022 - 12.2023
- Contacting supervisors and assistant managers via cellular telephone or device.
- Ensuring the privacy and confidentiality of guests and limiting requests for information about such guests in accordance with hotel policies.
- Ensuring hotel property and equipment is properly used and maintained.
- Handling calls, staff, and guests during an emergency situation dictated by the emergency policy.
- Operating control board for studios and remote programming.
Housekeeping Supervisor
Palms Casino Resort
Las Vegas, USA
12.2021 - 08.2023
- Responsible for managing the housekeeping department's staff and overseeing its operations.
- Assign cleaning and maintenance tasks to staff and ensure that the team efficiently completes any delegated duties.
- Inspect work to ensure it meets industry standards.
Medical Receptionist/Medical Assistant/ PCA
Western State Pain Institute and Primary Care
Las Vegas, USA
03.2017 - 08.2022
- All aspects of a medical assistant, medical translations in Spanish, put in all medical concerns in patients' files, take all patients' vitals.
Registered Medical Assistant
Dr Regalado House Call Dr
Las Vegas, USA
03.2017 - 08.2022
- Interviewing patients and document basic medical history.
- Organizing and scheduling appointments.
- Updating and filing medical records and insurance reports.
- House Calls for senior homes.
- In addition to these duties, also be responsible for taking vital signs, preparing patients for exams, drawing blood, administering medications, and assisting physicians with procedures.
VIP Hostess/ Waitress / Server
City Limits Bar and Grill
Las Vegas, USA
02.2014 - 03.2017
- Assist customers with their drink orders and food, make customers feel comfortable and assist them in a timely manner.
PBX Switchboard Operator/ Relief Supervisor
Monte Carlo Hotel & Casino
Las Vegas, USA
03.2010 - 03.2017
- Responsible for incoming calls and transferring, taking and distributing messages for guests, providing information on guest services, and answering inquiries about public hotel events.
Education
High school diploma -
J Sterling Morton East High School
Skills
- Active listening
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Management skills
- Problem-solving
- Time management
- Transferable skills
- Multi-line Phone Systems
- Spanish
- Insurance Verification
- Medical Records
- Front Desk
- Medical Office Experience
- EMR Systems
- Cash register
- Guest services
- Supervising experience
- Hotel experience
- Customer service-focused
- Employee engagement
- Housekeeping management
Certification
Certified Medical Assistant
Languages
Spanish, Fluent
Languages
Spanish
Professional
Timeline
Housekeeping Supervisor
Westgate Hotel
04.2024 - Current
Status Board Operator
Palms Casino Resort
08.2022 - 12.2023
Housekeeping Supervisor
Palms Casino Resort
12.2021 - 08.2023
Medical Receptionist/Medical Assistant/ PCA
Western State Pain Institute and Primary Care
03.2017 - 08.2022
Registered Medical Assistant
Dr Regalado House Call Dr
03.2017 - 08.2022
VIP Hostess/ Waitress / Server
City Limits Bar and Grill
02.2014 - 03.2017
PBX Switchboard Operator/ Relief Supervisor
Monte Carlo Hotel & Casino
03.2010 - 03.2017
High school diploma -
J Sterling Morton East High School