ADRIANA SANDOVAL

Occupational Medicine

• Deliver patient care and admin support, enhancing occupational medicines services
• Ensure accurate drug/alcohol testing, maintains regulatory compliance
• Managed frontline operations for an outpatient clinic, which requires plenty of flexibility.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations, while ensuring OSHA and workers' compensation compliance.

Pediatrics | Float Pool | Heart & Vascular

• Escorted patients to exam rooms; documented chief complaints in EMR.
• Assisted providers with assessments, treatments, testing, and patient education.
• Prepared clinical notes, documented results, and researched patient history from hospital records.
• Provided scribing support during patient visits.
• Managed prior authorizations for medications and cardiac procedures (heart cath, stress, echo).
• Assisted with 14–30 day event monitors, including patient setup and education.
• Placed cardiac orders and referrals with 100% accuracy.
• Addressed patient inquiries in-person and via phone messages.
• Streamlined EMR workflow, reducing chart completion time by 15%.
• Coordinated 150+ prior authorizations annually, ensuring timely treatment access.
• Improved patient compliance and test accuracy through effective education.
• Recognized for exceptional communication and ability to manage high patient volumes.

Primary|Urgent Care

• Prepared patients for exams and procedures; scheduled appointments, coordinated labs, X-rays, and obtained medical records.
• Managed prior authorizations, referrals, and insurance requirements for treatments and medications.
• Collected and documented specimens; ensured proper labeling and completion of test information.
• Handled vaccinations, lab draws, EKGs, minor treatment needs, and basic wound care.
• Educated patients on treatment procedures, medications, diets, and physician instructions.
• Assisted providers with assessments, testing, and patient education in both primary and urgent care settings.
• Maintained clean, stocked examination rooms at the start of the day, between patients, and at closing.
• Managed high patient volumes and coordinated care with multiple providers simultaneously.

Primary Care| Pain Management|Scribe

• Provided direct patient interaction in clinic settings, including escorting patients to exam rooms, obtaining vital signs, performing EKGs, verifying medications/allergies, reviewing past medical, surgical, and family history, and documenting chief complaint/visit reason per provider preference.
• Documented accurate and timely patient information in electronic medical records (EMR).
• Adhered to hospital policies regarding patient safety, including infection prevention, safe patient handling/movement, and notifying licensed nurses of changes in patient condition.
• Performed quality assurance reviews to ensure accuracy and completeness of documentation before submission.
• Managed patient records accurately and efficiently while maintaining clear communication with healthcare professionals.
• Traveled to other facilities to provide clinical and administrative support as needed.
• Maintained strong attention to detail in reviewing, documenting, and proofreading technical medical materials.
• Effectively multitasked and adapted to frequent interruptions in a fast-paced, time-sensitive environment.
• Demonstrated accountability, independence, adaptability, and consistent punctuality while meeting performance standards.

Primary Care (FQHC)-Opened October 2018

• Organized and set up a new facility from opening, including establishing policies, reference materials, master copy manuals, and office setup.
• Performed administrative duties: answered phones, scheduled appointments, maintained medical records, processed patients, handled billing, and bookkeeping.
• Assisted with behavioral health appointments, prepared patients for LCW evaluations, and managed questionnaires.
• Collected patient medical histories and vital signs; performed venipunctures, injections, diagnostic procedures, and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis, sigmoidoscopies).
• Collaborated with interdisciplinary healthcare teams to streamline vaccination processes and improve patient care delivery.
• Utilized EHR systems for efficient documentation, inventory management, and billing related to vaccinations.
• Implemented and followed FQHC-specific policies for vaccine storage, handling, and administration.

Pain Management and Spine Care

• Generated physician orders, sent referrals, and processed prescription refills per provider requests.
• Provided scribing support during patient visits and procedures.
• Assisted in O-arm and ultrasound-guided procedures, including facet blocks, pain pump management, major/minor joint injections, trigger point injections, and radio frequency ablations.
• Maintained Suboxone records and performed related bookkeeping.
• Performed administrative duties, including scheduling, patient processing, and documentation.
• Collected medical histories, conducted diagnostic procedures, and performed ancillary tests as requested.

Orthopedic and Pain management for spinal conditions-Opened December 2017

• Played a key role in organizing and establishing a new medical facility, ensuring readiness for provider needs including the setup of functional exam rooms.
• Coordinated and scheduled surgeries across multiple hospitals throughout the state, developing and maintaining strong relationships with hospital staff and administrators.
• Managed administrative responsibilities: answered phones, scheduled appointments, maintained accurate medical records, processed patient information, and handled billing and bookkeeping tasks.
• Collected patient medical histories and vital signs, and performed clinical procedures such as venipuncture, injections, and diagnostic tests.
• Conducted and interpreted ancillary tests including EKGs, immunoassays, chemistry analysis, hematology, urinalysis, and sigmoidoscopies procedures.
• Coordinated and processed VA (Veterans Affairs) authorizations, ensuring compliance with regulatory requirements and timely approval for patient care services.

Urgent Care

• Transformed clinic operations by reverting to a paper charting system; reorganized the medical records room for improved workflow and documentation access.
• Enhanced sterilization protocols, ensuring compliance with infection control standards and contributing to a safer clinical environment.
• Assisted with DOT and Non-DOT physicals, including drug screenings (urine, hair), breath alcohol testing (BAC), and documentation per regulatory standards.
• Performed patient intake procedures, including collecting detailed medical histories and recording vital signs.
• Worked collaboratively with physicians, nurses, and administrative staff to deliver high-quality, patient-centered care.
• Maintained cleanliness and readiness of treatment rooms and sanitized medical instruments, strictly following infection prevention guidelines.

Urgent Care

• Performed a wide range of clinical procedures, including injections, phlebotomy, IV placement, urinary catheterization, and drug screening.
• Conducted lab testing and X-rays, supporting diagnostic accuracy and timely treatment.
• Observed and documented DOT and court-ordered drug screens, ensuring proper chain-of-custody protocols.
• Supported physicians during examinations, procedures, and diagnostic tests, enhancing overall patient care efficiency.
• Managed outpatient communication, including prescription handling, prior authorizations, and patient follow-up.
• Assisted with in-house pharmacy operations, including counting and ordering medications, and dispensing under supervision.
• Performed wound care: dressing changes, wound cleaning, dressing and suture removal, and splint application/removal.
• Carried out comprehensive patient intake, including collecting detailed medical histories and recording vital signs.

Urgent + Primary Care

• Played a key role in launching a new urgent and primary care facility, collaborating with a multidisciplinary team to establish efficient workflows and patient care processes.
• Managed front desk operations, including patient check-in/check-out, insurance verification, copay collection, billing, and IT-related back billing support.
• Performed direct patient care procedures such as injections, phlebotomy, IV placement, and intake assessments (vital signs and patient history).
• Prepared and maintained exam rooms for sterile and non-sterile procedures, ensuring cleanliness and adequate supply levels.
• Assisted physicians and nurses during clinical procedures, including injections, blood draws, and other treatments.
• Oversaw medical supply inventory, ordering and restocking to support uninterrupted clinical operations.
• Ensured full compliance with HIPAA regulations in handling and releasing sensitive patient information.
• Opened in August 2014