Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adriana Santos

Central Falls,RI

Summary

Experienced professional with strong leadership skills, recognized for the ability to coordinate multidisciplinary teams, foster collaborative environments, and motivate people toward achieving results. Possesses excellent interpersonal skills, effective communication, and empathy, which contribute to successful conflict management and the building of trust-based relationships. Strategic and analytical, with a strong ability to acquire and apply new knowledge, quickly adapting to different contexts and challenges. Committed to continuous improvement, innovation, and achieving organizational goals with a focus on operational excellence.

Overview

19
19
years of professional experience

Work History

Self-employed Promoter

09.2019 - Current
  • Specialized in sports events, with responsibilities from promotion to coordination and execution of extreme sports events.

Customer Service Agent

ITAÚ UNIBANCO S/A
09.2007 - 09.2019
  • Customer service, banking product sales, loan approvals, financing negotiations, and investment consulting.

Cashier

ITAÚ UNIBANCO S/A
09.2007 - 09.2019
  • Customer service, banking product sales, bill payments processing, and transaction authentication.

Assistant Manager

ITAÚ UNIBANCO S/A
09.2007 - 09.2019
  • Banking service, team leadership, meetings, training, management, report preparation, organization, and feedback delivery.

Real Estate Credit Consultant

ITAÚ UNIBANCO S/A
09.2007 - 09.2019
  • Specialized in advising on public documents, notary services, contracts, interest rates, financial systems, amortizations, and bank/public fees.

Credit Agent

SERCOM LTDA
05.2006 - 02.2007
  • Credit and loan sales, negotiations, and contract settlements.

Education

Auditing -

FAMEESP
01.2024

Controllership -

FAMEESP
01.2024

Labor Law and Procedure -

FAMEESP
01.2024

MBA - Business Management

Universidade Nove de Julho
01.2013

Bachelor's Degree - Law

Universidade Nove de Julho
01.2009

Skills

  • Leadership
  • Excellent interpersonal skills
  • Strategic and analytical thinking
  • Fast learner
  • Proactivity
  • Communication
  • Flexibility
  • Creativity
  • Teamwork
  • Decision making

Timeline

Self-employed Promoter

09.2019 - Current

Customer Service Agent

ITAÚ UNIBANCO S/A
09.2007 - 09.2019

Cashier

ITAÚ UNIBANCO S/A
09.2007 - 09.2019

Assistant Manager

ITAÚ UNIBANCO S/A
09.2007 - 09.2019

Real Estate Credit Consultant

ITAÚ UNIBANCO S/A
09.2007 - 09.2019

Credit Agent

SERCOM LTDA
05.2006 - 02.2007

Auditing -

FAMEESP

Controllership -

FAMEESP

Labor Law and Procedure -

FAMEESP

MBA - Business Management

Universidade Nove de Julho

Bachelor's Degree - Law

Universidade Nove de Julho