Adriana Smoak
Brooklyn
Summary
Professional with extensive experience in operations management and staff training, adept at enhancing workflow efficiency and customer satisfaction. Successfully implemented inventory control measures that optimized supply costs while maintaining compliance with health and safety regulations. Proven ability to develop quality assurance protocols that improved service delivery and fostered a collaborative team environment. Demonstrated leadership during organizational changes, effectively coordinating staffing and scheduling to maximize productivity. Maintained a clean working environment.
Overview
24
24
years of professional experience
2027
2027
years of post-secondary education
Work History
Manager of a laundry mat
Ocean Suds
Midway
02.2020 - 05.2024
- Managed daily operations, ensuring efficient workflow and timely service to meet customer demands consistently.
- Trained and mentored staff, fostering a collaborative environment that improved team performance and morale.
- Implemented inventory control measures, reducing waste and optimizing supply costs through efficient stock management.
- Oversaw maintenance and cleanliness of facilities, ensuring compliance with health and safety regulations consistently.
- Enhanced customer satisfaction by developing and enforcing quality assurance protocols for laundry services.
- Coordinated scheduling and staffing to maximize productivity, resulting in improved service efficiency during peak hours.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Home Health Caregiver
All My Girls Co-op
Grasonville
03.2007 - 04.2018
- Provided compassionate personal care and assistance to clients, enhancing their quality of life and independence.
- Administered medications and monitored vital signs, ensuring compliance with healthcare protocols and patient safety.
- Coordinated daily activities and meal preparations, promoting nutrition and well-being for clients in home settings.
- Assisted with mobility and personal hygiene routines, fostering a supportive environment tailored to individual needs.
- Documented patient progress and care plans accurately, facilitating effective communication with healthcare professionals.
- Trained new staff on best practices in patient care, contributing to continuous improvement in service delivery.
- Collaborated with families to develop personalized care strategies, enhancing client satisfaction and engagement in care.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Monitored patient vital signs and reported changes to physician or nurse.
- Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others.
- Promoted positive morale among patients by providing emotional support during difficult times.
- Observed safety precautions related to infection control practices in all areas where duties are performed.
- Transported clients to medical appointments or other destinations when necessary.
- Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
- Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
- Responded quickly and appropriately to emergency situations involving assigned patients.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
- Developed individualized care plans based on assessments of clients' needs and preferences.
- Provided respite care services for family members who need relief from caring for their ill relative.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Montague Caspian, Restaurant and Catering
Lucille Coen
Lexington Park
06.2000 - 10.2005
- Managed catering operations, ensuring timely delivery and quality service, which enhanced client satisfaction and retention.
- Trained and mentored staff in food safety protocols, improving compliance and overall service efficiency.
- Coordinated event logistics, collaborating with vendors to ensure seamless execution of catering events.
- Developed and maintained strong relationships with clients, resulting in increased repeat business and referrals.
- Assisted in menu planning, aligning offerings with seasonal trends and customer preferences for improved sales.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
River Hill High-school
Howard County, MDLiberal Arts
We Mills Community College
Wye Mills, MD 10.2005 - 03.2006
Skills
- Staff training
- Operations management
- Customer satisfaction
- Inventory control
- Quality assurance
- Scheduling coordination
- Performance monitoring
- Care plan development
- Medication administration
- Personal care assistance
- Vital signs monitoring
- Event logistics
- Food safety protocols
- Client relationship management
- Emotional support
- Mobility assistance
- Home health care
- Documentation and reporting
- Conflict resolution
- Schedule preparation
- Project planning
- Recruiting and interviewing
- Inventory management
- Disciplinary techniques
- Staff management
- Verbal and written communication
- Task delegation
- Emergency response
- Performance evaluations
- Coaching and mentoring
- Customer service
- Staff training and development
- Workforce management
- Expectation setting
Affiliations
- Artist
- Cook
- Construction worker (tile, drywall, framing)
- Home Cleaner (maid)
- Dog Walker/groomer
Languages
English
Full Professional
References
References available upon request.
Timeline
Manager of a laundry mat
Ocean Suds
02.2020 - 05.2024
Home Health Caregiver
All My Girls Co-op
03.2007 - 04.2018
Liberal Arts
We Mills Community College
10.2005 - 03.2006
Montague Caspian, Restaurant and Catering
Lucille Coen
06.2000 - 10.2005
River Hill High-school