ADRIANA SOTO
Las Vegas
Summary
Dedicated and detail-oriented professional with strong communication and computer skills. Experienced in clerical, accounting, and records management functions. Known for friendly and dependable teamwork, exceptional judgment, critical thinking abilities, and problem-solving skills. Fluent in English and Spanish. Seeking an exciting new professional opportunity to enhance my career.
Overview
11
11
years of professional experience
Work History
Personal Injury Case Manager
Ahlander Injury Law
06.2024 - Current
- Facilitated communication between clients and attorneys for timely and efficient case progress.
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
- Prioritized time-sensitive tasks to ensure deadlines were met consistently, leading to positive client outcomes.
- Assisted clients in obtaining the medical care they needed by coordinating appointments and transportation services as required.
- Coordinated efforts with insurance adjusters, contributing to faster settlements for clients.
- Provided exceptional customer service to all clients throughout the entire duration of their case – from initial contact through resolution – resulting in a high level of client satisfaction.
- Conducted intake interviews with new clients, gathering critical information to build a solid foundation for their case.
- Achieved successful case resolutions by closely managing and organizing client files.
Warehouse Athlete /Seasonal Worker/Problem Solve
Fanatics
11.2023 - 05.2024
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Analyzed and understood situation to develop action plan.
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Evaluated potential costs, required resources and potential barriers to successfully implement solutions.
- Leveraged technology to troubleshoot and track issues efficiently.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes..
Warehouse Associate
Amazon
11.2018 - 05.2024
- Labeled and accurately moved 100+ customer orders to meet shipment timetables and minimize errors.
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Removed all debris and packaging from boxes and separated for recycling or disposal.
Chiropractor Assistant
Spinal Rehabilitation Center
06.2016 - 09.2018
- Maintained accurate records of patient care, condition, progress and concerns for 100 patients a day.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Processed approximately 30 attorney reduction requests per week.
- Faxed out an average of 20 specialist referrals per day for patients.
- Scheduled over 100 patients daily for their weekly chiropractic therapy.
- Updated billing at the end of every shift for treating Patients.
- Assisted over 100 patients in their therapies.
- Cleaned 4 exam and therapy rooms and placed used linens in the laundry bins.
- Notarized documents for attorney's medical record request.
- Assisted chiropractors with diagnostic tests, contributing to development of effective treatment strategies.
Administrative Assistant
Enterprise One Inc
05.2014 - 06.2016
- Scheduled approximately 60 meetings per month for the CEO with vendors or interested buyers.
- Answered and quickly redirected up to 400 calls per day.
- Ordered and distributed office supplies while adhering to a fixed budget.
- Created expense reports, budgets and filing systems.
- Communicated with customers to identify and resolve outstanding payments.
- Maintained physical and computer-based filing systems.
- Examined, categorized and sorted incoming documents.
- Responded to internal and external requests for information.
- Assisted with receptionist duties, file organization, and research and development.
Education
High School Diploma -
St Louis Adult Ed
Las Vegas05.2013
Skills
- Data entry
- English-speaking
- Filing
- Meetings
- Office
- Case managing
- Receptionist
- Research
- Spanish-speaking
- Answering phones
- Customer Service
- Word processing
- Hard Working
Timeline
Personal Injury Case Manager
Ahlander Injury Law
06.2024 - Current
Warehouse Athlete /Seasonal Worker/Problem Solve
Fanatics
11.2023 - 05.2024
Warehouse Associate
Amazon
11.2018 - 05.2024
Chiropractor Assistant
Spinal Rehabilitation Center
06.2016 - 09.2018
Administrative Assistant
Enterprise One Inc
05.2014 - 06.2016
High School Diploma -
St Louis Adult Ed
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