Osmerys Ramos
Las Vegas,Las Vegas
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance. Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
10
10
years of professional experience
Work History
Operations Manager
Professional Massage Inc Company
07.2021 - 04.2025
- Oversaw daily operations for a company providing professional massage services in high-profile Las Vegas Strip casinos
- Managed relationships with multiple hotel and resort properties, ensuring adherence to each casino’s quality standards and operational protocols
- Traveled to other cities to oversee company operations, sign contracts with new properties, and establish partnerships
- Conducted interviews, hired, and trained new employees, ensuring they met both company standards and client expectations
- Coordinated recruitment, scheduling, and logistics for a team of independent massage therapists, optimizing availability and service efficiency
- Worked closely with new casino staff and management to align operational procedures and build strong professional relationships
- Ensured compliance with local regulations and contractual requirements in luxury hospitality environments
- Developed and implemented streamlined processes to improve communication between staff, management, and corporate clients, increasing customer satisfaction and contract retention
Cashier
Urth Café at Wynn, Las Vegas
05.2021 - 07.2021
- Operated point-of-sale (POS) systems and handled cash.
- Processed payments (cash, credit/debit, mobile payments).
- Entered orders with accuracy and speed.
- Upsold and promoted menu items or specials.
- Handled refunds, exchanges, and gift card transactions.
- Maintained queue efficiency during high-traffic hours.
- Provided customer service and resolved conflicts at the counter.
- Multitasked effectively in a fast-paced environment.
- Paid close attention to detail in presentation and order accuracy.
- Adapted to peak hours and equipment issues.
- Greeted customers entering the store and responded promptly to their needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Supervisor/Cashier/Barista
Le Café Du Monde
07.2020 - 05.2021
- Collaborated with kitchen and service staff.
- Greeted customers in a friendly manner and took food and drink orders.
- Prepared and served beverages, ranging from simple to elaborate recipes.
- Served food items such as soups, sandwiches, and pastries.
- Answered customers’ questions about menu choices.
- Promoted and recommended menu options to customers.
- Accepted payments from customers.
- Maintained inventory and equipment by cleaning, troubleshooting, and scheduling repairs.
- Evaluated and modified processes to improve efficiency and quality of service.
- Worked to attract new customers and expand the menu.
- Trained new hires.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Monitor/Manager
Professional Massage Inc Company
12.2019 - 06.2020
- Monitored therapists at simultaneous locations, checking on their needs, obligations, and performances.
- Coordinated phone massage requests from several casino locations and designated therapists to attend to them.
- Booked phone massage requests while ensuring the most professional performance of the assigned therapist.
- Set orientations, obtained credentials, parking passes, and uniforms for new therapists.
- Created schedules and assigned locations to therapists.
- Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
Life Insurance Sales Agent
American Income Life/ Altig-Orlovich, Las Vegas, NV
05.2019 - 12.2019
- Developed marketing strategies and promoted all types of new insurance contracts, as well as suggested additions or changes to existing ones.
- Built productive relationships to create a pool of prospective clients from various sources by networking, cold calling, and using referrals.
- Evaluated business or individual customers’ needs and financial status and proposed protection plans that met their criteria.
- Utilized various marketing tools such as social media, email campaigns, and networking events to attract new clients and expand the customer base.
- Streamlined administrative tasks by implementing improved organizational systems that reduced time spent on paperwork without compromising accuracy or compliance standards.
Journalist
Juventud Rebelde, La Habana, Cuba
01.2016 - 01.2017
- Prepared investigative content for online publication, performed thorough research, and secured information sources.
- Wrote for the web and made final decisions on feature stories and layout design.
- Utilized creative production techniques such as graphics and the latest forms of media.
- Edited and reviewed articles of junior writers for accuracy, clarity, and libel.
- Wrote, edited, and produced stories for internet and digital channels.
- Developed story ideas and conducted interviews with industry experts and celebrities.
Associated News Reporter
Nacional News Cuban Institute of Radio and Television, La Habana, Cuba
01.2015 - 01.2016
- Conducted field interviews and researched the background of information sources.
- Investigated stories through contacts, press releases, and other media sources.
- Attended press conferences.
- Uploaded breaking news and updates to the organization's social media and website accounts.
- Enhanced live news coverage by providing real-time updates and analysis during significant events.
- Presented news by researching, developing, and covering field news events.
Education
Life and Health Insurance Resident Producer Certificate -
Nevada Division of Insurance
Las Vegas, NV01.2019
Mass Communication Professional English Language Course -
Namibia University of Science And Technology
01.2017
Certificate in Journalism and Media Techno -
Namibia University of Science And Technology
01.2017
Bachelor’s degree - Journalism and Mass Communication
University of Havana
01.2016
Radio and Television Speech Workshop - undefined
University of Havana
01.2012
Skills
- Fluent Spanish (native) and English
- Speaking, reading and writing in both languages
- Creative and technical writing style skills
- Proficient with Adobe, Microsoft Office, Social Media, Windows 2000/Xp/2010
- Basic knowledge in Marketing, Public Relations, Publicity and other Information and Communication’s tools
- Proven ability to work efficiently in a fast-paced environment
- Friendly, ambitious and open to learning
- Ability to work independently or as a part of a team
- Unsurpassed work ethic
- Business planning
- Business administration
- Work flow planning
- Retail operations management
- Staff development
- Customer acquisition
- Account management
- Training programs
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Operations Manager
Professional Massage Inc Company
07.2021 - 04.2025
Cashier
Urth Café at Wynn, Las Vegas
05.2021 - 07.2021
Supervisor/Cashier/Barista
Le Café Du Monde
07.2020 - 05.2021
Monitor/Manager
Professional Massage Inc Company
12.2019 - 06.2020
Life Insurance Sales Agent
American Income Life/ Altig-Orlovich, Las Vegas, NV
05.2019 - 12.2019
Journalist
Juventud Rebelde, La Habana, Cuba
01.2016 - 01.2017
Associated News Reporter
Nacional News Cuban Institute of Radio and Television, La Habana, Cuba
01.2015 - 01.2016
Bachelor’s degree - Journalism and Mass Communication
University of Havana
Radio and Television Speech Workshop - undefined
University of Havana
Life and Health Insurance Resident Producer Certificate -
Nevada Division of Insurance
Mass Communication Professional English Language Course -
Namibia University of Science And Technology
Certificate in Journalism and Media Techno -
Namibia University of Science And Technology
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