Adriana Tillmon
Aurora,CO
Summary
Accomplished AVP Assistant Financial Manager with a proven track record at Independent Financial, adept in strategic leadership and relationship building. Excelled in budgeting & reporting, enhancing employee engagement, and boosting customer service standards. Achieved significant improvements in operational efficiency and client satisfaction, leveraging critical thinking and ethical decision-making skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
AVP Assistant Financial Manager
Independent Financial
Denver, CO
05.2023 - 05.2024
- Build internal and external relationships through internal and external relationships through exceptional problem resolution
- Assist in developing budgets for the branch and monitoring expenses against budget projections.
- Actively promotes team work, cooperation and collaboration
- Prepare monthly reports on branch activity metrics such as number of accounts opened and closed.
- Responsible for interviewing & selection of non-exempt operations staff
- Conduct onboarding and training of operations staff
- Manage performance of staff and provide timely feedback
- Manage schedules and actively adhere to daily workday expectations
- Conduct regular one-on-one meetings to discuss progress and development
- Advised customers on the various types of loans available and their benefits.
- Assisted customers with completing loan paperwork accurately and efficiently.
Assistant Branch Manager
TCF Bank
Aurora, CO
03.2016 - 04.2023
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provided bank leadership in absence of branch manager.
- Trained and mentored highly effective teams to meet corporate service standards.
- Developed strategy to achieve target sales goals.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Designed sales and service strategies to improve revenue and retention.
Bank Supervisor
TCF Bank
Aurora, CO
06.2015 - 03.2016
- Led monthly team meetings
- Created in branch sales competitions/games to drive motivation from team members
- Took on monthly operation audits and reported to branch manager
- Assisted in problem solving and irate customers
Teller
TCF Bank
Aurora, CO
12.2013 - 06.2015
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Responded and assisted customers with account inquiries and updates.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Welcomed customers and offered pleasant service during entire transaction.
- Entered transactions into computer and issued customer receipts.
Education
High School Diploma -
Rangeview High School
Aurora, CO05.2013
Skills
- Strategic Leadership
- Employee Engagement
- Budgeting & Reporting
- Fraud Identification
- Workday Experience
- Customer Service
- Adaptable to Changing Conditions
- Critical Thinking
- Problem Anticipation and Resolution
- Relationship Building
- Ethical Decision Making
- Corporate Communications
- Time Management
- Service-Oriented
Accomplishments
- Workday
- Microsoft Office Suite (Word, Excel, Teams, PowerPoint)
- Jabber
Certification
- Nationwide Mortgage Licensing System and Registry (NMLS certified)
- Notary Pubic
- Medallion Guarantee Stamp certified
Volunter Experience
- Red Cross
- Paint-A-Thon
- Junior Achievement
- Arc Thrift Store
- Children's Hospital
References
References available upon request.
Timeline
AVP Assistant Financial Manager
Independent Financial
05.2023 - 05.2024
Assistant Branch Manager
TCF Bank
03.2016 - 04.2023
Bank Supervisor
TCF Bank
06.2015 - 03.2016
Teller
TCF Bank
12.2013 - 06.2015
High School Diploma -
Rangeview High School
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