Adriana Tortres
Chicago,IL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
6
6
years of professional experience
Work History
Cashier
BP Gas Station Service
Chicago , IL
08.2022 - 05.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Barista
Starbucks
Chicago , IL
08.2018 - 08.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
Education
High School Diploma -
Morton J Sterling High School
Cicero, IL01-2017
Skills
- Cash Register Operation
- Customer service excellence
- Staff Mentoring
- Project multitasking and prioritization
- Interactive communication skills
Timeline
Cashier
BP Gas Station Service
08.2022 - 05.2024
Barista
Starbucks
08.2018 - 08.2022
High School Diploma -
Morton J Sterling High School
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