Ashiyana Velani
Decatur,United States
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
4
4
years of professional experience
Work History
Store Manager
BP Gas Station Service
12.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Retail Supervisor
Revlon Cosmetics
07.2020 - 11.2021
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Trained and oriented associates to maximize team performance.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Coordinated merchandising displays, signage and sales enablement.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Entered and priced inventory to assist with efficient restocking.
Education
Bachelor of Science - Nursing Practice
Clara's College of Commerce
Mumbai,India05.2019
High School Diploma -
Children Welfare Center High School
Mumbai, India05.2016
Skills
- Sales Expertise
- Store operations
- Multitasking and Organization
- Customer Relations
Timeline
Store Manager
BP Gas Station Service
12.2021 - Current
Retail Supervisor
Revlon Cosmetics
07.2020 - 11.2021
Bachelor of Science - Nursing Practice
Clara's College of Commerce
High School Diploma -
Children Welfare Center High School
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