Adriana Tran
Sugar Land,TX
Summary
Highly motivated self-starter, detail-oriented individual with over fifteen years of sales support experience. Reliable and organized individual who maintains a professional attitude and is extremely customer focused. Previously held an Order Sales Support Specialist position in a fast-paced shared communication infrastructure company while managing the workload for several customer projects at the same time.
Overview
26
26
years of professional experience
Work History
Order Sales Support Specialist
Crown Castle
Houston
2007.09 - 2023.08
- Delivers results by managing order creations in the Houston District office which includes ensuring all orders are entered and reviewed within the targeted timeframe
- Assists with customer escalations and trains customers on basic navigation of our system
- Process all national pricing tasks and effectively communicates pricing logic as well as solving any sales related issues
- Trains new employees and attends customer kickoff calls, meetings, and deployment calls.
Front desk receptionist
Southwest OBGYN & Associates
2006.10 - 2007.09
- Perform various administrative responsibilities such as verifying health benefits, checking in patients, answering phones and working up patient charts
- Checks the accuracy and completeness of all confidential patient documentation.
Sales Associate
Nordstrom
2004.11 - 2006.08
- Retail selling of women's apparel in a high-end retail environment while maintaining personal goals on a commission basis
- Experience with merchandising and apparel stocking
- Maintains customer personal book and provides follow-ups on special customer orders.
Bank Teller
JPMorgan Chase Bank
1999.11 - 2004.10
- Five years of banking experience that includes performing teller transactions while maintaining a cash drawer, balancing of the bank cash vault, and conducting opening and closing procedures of the bank on a daily basis, selling of banking products to customers while solving customer banking situations, operating banking software on computer system including Office XP Professional
- Daily administrative tasks that include answering of phones, ordering of supplies, and maintenance of daily operations in the motor bank.
Cashier
Whole Foods Market
1997.06 - 1999.07
- Two years of grocery experience while maintaining a personal cash drawer and displaying excellent customer service in an upscale grocery environment, knowledge of grocery store products and balancing of cash drawer on a daily basis
- Successfully handle customer complaints.
Education
Bachelor's degree - Psychology
University of Houston
01.2005
Skills
- Customer Order Management
- Support Services
- Report Preparation
- User Training
- Application Support
- Problem-Solving
- Issue and Resolution Tracking
- Tracking and Documentation
- Account Administration
- Customer Service
- Inventory Procedure Documentation
- Organizational Skills
- Attention to Detail
Accomplishments
- President Circle Award Winner 1998
References
References available upon request.
Timeline
Order Sales Support Specialist
Crown Castle
2007.09 - 2023.08
Front desk receptionist
Southwest OBGYN & Associates
2006.10 - 2007.09
Sales Associate
Nordstrom
2004.11 - 2006.08
Bank Teller
JPMorgan Chase Bank
1999.11 - 2004.10
Cashier
Whole Foods Market
1997.06 - 1999.07
Bachelor's degree - Psychology
University of Houston
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