Adriana Trevino
Bethlehem,United States
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Analyst position. Ready to help then team achieve company goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Personal Banker
Wells Fargo & Company
Lawrenceville, GA
11.2017 - Current
- Promoted financial products by maintaining excellent service offering knowledge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Assisted customers with setting up personal and business accounts, closing accounts, completing loan applications and signing up for new services.
- Researched and adopted new technologies to add value to existing offerings.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Developed and updated tracking spreadsheets for daily customer appointments.
- Boosted customer experiences by delivering superior customer service and issue resolution
- Follow policy, procedures and regulations.
- Engaged with collections, risk,and fraud teams.
- Focus in customer experience while handling complex transactions across multiple systems
- Educate and connect customers to technology and share the value of mobile banking options.
- Uncover customer needs based on conversations to help customers succeed financially.
- Helped clients protect assets through variety of strategies.
Bank Teller
Wells Fargo & Company
Lawrenceville, GA
09.2016 - 11.2017
- Educated customers on use of banking website and mobile apps.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Closing Manager
Riverside Pizza
Lawrenceville, Georgia
10.2014 - 06.2016
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Enhanced communication and partnership between staff and vendors.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Peachtree Ridge High School
Suwanee, GA 09.2012 - 04.2016
Skills
Proficiency with Excel Spreadsheet
Finance
Written Communication
Information gathering
Certification
Google Data Analytics Professional Certificate
Timeline
Google Data Analytics Professional Certificate
04-2022
Personal Banker
Wells Fargo & Company
11.2017 - Current
Bank Teller
Wells Fargo & Company
09.2016 - 11.2017
Closing Manager
Riverside Pizza
10.2014 - 06.2016
High School Diploma -
Peachtree Ridge High School
09.2012 - 04.2016