Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adriana Trevino

Bethlehem,United States

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Analyst position. Ready to help then team achieve company goals.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Personal Banker

Wells Fargo & Company
Lawrenceville, GA
11.2017 - Current
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
  • Assisted customers with setting up personal and business accounts, closing accounts, completing loan applications and signing up for new services.
  • Researched and adopted new technologies to add value to existing offerings.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Developed and updated tracking spreadsheets for daily customer appointments.
  • Boosted customer experiences by delivering superior customer service and issue resolution
  • Follow policy, procedures and regulations.
  • Engaged with collections, risk,and fraud teams.
  • Focus in customer experience while handling complex transactions across multiple systems
  • Educate and connect customers to technology and share the value of mobile banking options.
  • Uncover customer needs based on conversations to help customers succeed financially.
  • Helped clients protect assets through variety of strategies.

Bank Teller

Wells Fargo & Company
Lawrenceville, GA
09.2016 - 11.2017
  • Educated customers on use of banking website and mobile apps.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Turned in excess cash to maintain drawer security.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.

Closing Manager

Riverside Pizza
Lawrenceville, Georgia
10.2014 - 06.2016
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Reconciled register sales and receipts and determined if register tape matched total sales in system.
  • Enhanced communication and partnership between staff and vendors.
  • Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

High School Diploma -

Peachtree Ridge High School
Suwanee, GA
09.2012 - 04.2016

Skills

Proficiency with Excel Spreadsheet

Finance

Written Communication

Information gathering

Certification

Google Data Analytics Professional Certificate

Timeline

Google Data Analytics Professional Certificate

04-2022

Personal Banker

Wells Fargo & Company
11.2017 - Current

Bank Teller

Wells Fargo & Company
09.2016 - 11.2017

Closing Manager

Riverside Pizza
10.2014 - 06.2016

High School Diploma -

Peachtree Ridge High School
09.2012 - 04.2016
Adriana Trevino