Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adriana Urbina

McAllen,TX

Summary

Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.

Overview

5
5
years of professional experience

Work History

Server

Chisme Bar and Grill
10.2024 - 03.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Assistant Manager

Chubby Raccoon Burgers
06.2024 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Hostess

Mula Cantina
09.2023 - 06.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Crew Shift Leader

Popeyes® Louisana Kitchen
08.2020 - 08.2023
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Distributed necessary tasks and duties during each shift.
  • Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
  • Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
  • Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
  • Enhanced customer satisfaction by addressing concerns promptly and professionally.
  • Managed inventory levels to minimize waste while ensuring adequate stock for customer demand.
  • Ensured smooth operations during peak hours by coordinating staff assignments and breaks efficiently.

Education

Universidad Del Atlantico
Reynosa, MX
06-2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Money handling
  • Team leadership
  • Decision-making
  • Scheduling
  • Employee training
  • Team management
  • Workplace safety

Languages

Spanish
Native or Bilingual

Timeline

Server

Chisme Bar and Grill
10.2024 - 03.2025

Assistant Manager

Chubby Raccoon Burgers
06.2024 - 10.2024

Hostess

Mula Cantina
09.2023 - 06.2024

Crew Shift Leader

Popeyes® Louisana Kitchen
08.2020 - 08.2023

Universidad Del Atlantico
Adriana Urbina