Yolkis Murillo
728 N Banner Dr Saratoga Springs,UT
Summary
At DoTERRA, a seasoned Senior Agent adept in Operations Management and Coaching, I led a team to capitalize on market trends, enhancing customer loyalty and business growth. Expert in handling high-stress situations and resolving conflicts. Leadership significantly improved team efficiency and customer satisfaction. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
4
4
years of professional experience
Work History
Senior Agent
DoTERRA
10.2020 - Current
- Maintained detailed records of all transactions using CRM software, ensuring an organized workflow within the agency.
- Analyzed market trends to identify potential business opportunities and drive growth.
- Supervised team, providing exceptional coaching and mentoring.
- Led team meetings to review progress and set goals for future success.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Supervised team, providing exceptional coaching and mentoring.
Education
Foundation of Paralegal Studies
No More A Stranger Foundation
West Valley City, UT04.2023
Skills
- Coaching and Mentoring
- Product and service knowledge
- Operations Management
- Employee Relations
- Telephone Etiquette
- Data Collection
- Questionnaire Development
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated in the development of account Immigration.
Timeline
Senior Agent
DoTERRA
10.2020 - Current
Foundation of Paralegal Studies
No More A Stranger Foundation
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