Zachary Kheradi
Warwick
Summary
Realtor, Event Coordinator, Property Manager, Server and Bartender with over 14 years of extensive experience in hospitality and sales, known for leading diverse teams and orchestrating high-profile events. Demonstrates strong leadership and strategic planning skills, enhancing client experiences and achieving exceptional results through effective communication and innovative problem-solving. Committed to fostering collaborative environments and driving customer loyalty through exemplary service and creative thinking. Results-driven professional with extensive experience in client relations and conflict resolution. Proven track record of enhancing service delivery and fostering team collaboration. Known for adaptability and strong focus on achieving results in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Agent
Redfin Realty
01.2025 - Current
- Led negotiation strategies to secure optimal terms for clients, enhancing satisfaction and retention.
- Mentored junior agents, fostering professional development and improving team performance.
- Streamlined property listing processes using advanced CRM tools, increasing efficiency in client communications.
- Analyzed market trends to provide strategic insights, guiding clients in making informed real estate decisions.
- Developed marketing strategies that optimized property visibility and engagement across multiple platforms.
- Coordinated open houses and private showings, elevating client experiences through tailored presentations.
- Established strong relationships with stakeholders, enhancing collaboration and driving sales growth.
- Oversaw transaction management systems ensuring compliance with industry regulations and best practices.
- Maintained detailed records of all transactions using CRM software, ensuring an organized workflow within the agency.
- Worked closely with ancillary services such as mortgage brokers and home inspectors to provide comprehensive support during each transaction.
- Developed and implemented new marketing strategies, resulting in increased brand awareness and lead generation.
- Built strong relationships with clients by maintaining regular communication throughout the transaction process.
- Managed high-profile accounts for enhanced customer retention and loyalty.
- Led team meetings to review progress and set goals for future success.
- Organized training sessions for new hires to ensure a smooth onboarding process.
- Assisted clients in navigating complex financial decisions related to their real estate investments, offering expert advice when needed.
- Conducted research on competitors'' strategies, adapting our approach accordingly for continued success in the market.
- Expanded clientele base through targeted networking events and referral programs, contributing to the overall growth of the agency''s business portfolio.
- Collaborated with colleagues on cross-functional projects, fostering a positive work environment.
- Implemented client feedback systems to assess satisfaction levels and make necessary improvements.
- Oversaw daily operations at the agency, ensuring compliance with all industry regulations and guidelines.
- Increased client satisfaction by providing exceptional customer service and timely resolution of issues.
- Implemented process improvements in areas that were underperforming.
- Streamlined agency processes to improve efficiency and productivity within the team.
- Coordinated multiple real estate transactions simultaneously, ensuring accurate documentation and timely closings.
- Interacted with peers in other departments, which promoted continuous share of information required for job tasks.
- Analyzed market trends to identify potential business opportunities and drive growth.
- Exceeded sales targets consistently through effective relationship building and strategic prospecting.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Prepared and presented contracts and other legal documents to clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed new business and managed new and existing clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Coordinated appointments to show tenants and buyers prospective homes.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Generated leads for sales and rental properties through cold calls and referrals.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
Realtor
HomeSmart Professionals
06.2022 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
Property Manager
Lake Side Properties LLC
01.2020 - Current
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Led budgeting processes, optimizing operational costs while enhancing service quality.
- Established strong relationships with vendors, negotiating contracts to enhance service delivery efficiency.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Oversaw property maintenance and repairs, ensuring timely resolution of tenant issues.
- Managed lease agreements, facilitating tenant onboarding and compliance with regulations.
Event Server
Black and Blue Steak and Crab
12.2024 - 12.2025
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to streamline service operations and improve efficiency.
- Monitored inventory levels and reported shortages to management proactively.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Optimized table settings for maximum efficiency in serving guests while maintaining elegant presentation standards.
- Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
Event Planner
Ruths Chris Steakhouse
01.2021 - 12.2024
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Coordinated logistics for high-profile events to ensure seamless execution and guest satisfaction.
- Managed vendor relationships and negotiated contracts to secure optimal services and pricing.
- Developed comprehensive event timelines, ensuring all stakeholders remained informed and aligned.
- Led a team of event staff, providing mentorship and guidance to enhance performance and service quality.
- Implemented innovative event themes that increased attendee engagement and positive feedback.
- Oversaw budget management, tracking expenses to maintain financial accountability across multiple events.
- Enhanced client communication strategies, fostering long-term relationships through exceptional service delivery.
- Conducted post-event evaluations to identify areas for improvement and drive future success initiatives.
- Performed event coordination for larger parties and gatherings.
- Managed event logistics and operations.
- Performed face-to-face meetings to finalize contract for services and event details.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
- Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
- Managed budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
- Established working relationships with clients by organizing various events.
- Corresponded with clients to answer questions and resolve issues.
- Streamlined event registration processes, enhancing attendee experience and improving overall efficiency.
- Implemented post-event evaluations to identify areas of improvement and drive continuous enhancement of future initiatives.
- Optimized event layouts and floor plans to maximize attendee flow and overall experience, minimizing congestion in high-traffic areas.
- Collaborated with cross-functional teams to ensure cohesive event messaging and branding alignment.
- Analyzed event costs to identify areas of improvement and cost savings.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Developed and distributed event surveys to gather feedback and assess event success.
Bartender
Ruths Chris Steakhouse
01.2018 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
Associate of Science - Law
Community College of Rhode Island
Warwick, RI06-2020
Skills
- Problem Solving
- Team Player
- Time Management
- Ability to Lead & Effectively Communicate
- Build/Maintain Strong Working Relationships
- Strong Organizational Skills
- Ability to quickly adapt to change
- Strategic Thinker
- Negotiating to Win
- Extensive Sales Experience
- Negotiation strategies
- Client relationship management
- Market analysis
- Transaction management
- Property marketing strategies
- Team leadership
- Regulatory compliance
- Open house coordination
- Financial advisory services
- Vendor negotiation
- Customer service excellence
- Event logistics management
- Budget management
- Tenant relations management
- Lead generation techniques
- Contract review and execution
- Process improvement initiatives
- Competitive market positioning
- Risk assessment and mitigation
- Coaching and mentoring
- Operations management
- Employee relations
- Product and service sales
- Talent acquisition
- Corporate strategy
- Telephone etiquette
- Performance analysis
- Workforce planning
- Succession planning
- Innovation management
- Observance of standards
- Customer rapport building
- Positive attitude
- Customer service
- Problem-solving skills
- Customer service and care
- Clear communication
- Critical thinking
- Organizational skills
- Documenting information
- Relationship building
- Goal-oriented mindset
- Flexible schedule
- Ensuring customer satisfaction
- Information documentation
- Conflict resolution
- Customer complaint resolution
- Public speaking
- Legal advisory
- Schedule management
- Sales strategy development
- Persuasive speaking
- Polite communication skills
- Stress management
- Product sales
- Event promotion
- Professional networking
- Industry expertise
Accomplishments
Top 20 agent every month
Certification
CPR certified in 2023
Languages
English
Full Professional
Timeline
Senior Agent
Redfin Realty
01.2025 - Current
Event Server
Black and Blue Steak and Crab
12.2024 - 12.2025
Realtor
HomeSmart Professionals
06.2022 - Current
Event Planner
Ruths Chris Steakhouse
01.2021 - 12.2024
Property Manager
Lake Side Properties LLC
01.2020 - Current
Bartender
Ruths Chris Steakhouse
01.2018 - 12.2024
Associate of Science - Law
Community College of Rhode Island