Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adriana Viramontes

HENDERSON,NV

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my problem-solving and multitasking skills at Zorra Catering to significantly improve service delivery. My expertise in beverage preparation and exceptional customer service, honed across diverse roles, drives operational excellence and customer satisfaction.

Overview

18
18
years of professional experience

Work History

FOOD AND BEVERAGE RUNNER

ZORRA CATERING
01.2022 - Current
  • Managed multiple tasks simultaneously while remaining focused on providing outstanding service quality.
  • Performed opening/closing duties as necessary, maintaining a secure work environment.
  • Participated in ongoing training initiatives to stay up-to-date on industry trends and best practices.
  • Handled cash transactions accurately, maintaining accountability for all financial exchanges.
  • Assisted bartenders with drink preparation and inventory management for streamlined service.
  • Ensured accuracy of orders by double-checking before delivery to tables or service areas.
  • Facilitated smooth communication between kitchen staff, servers, and bartenders for efficient operations.
  • Resolved guest concerns promptly, demonstrating excellent problem-solving skills under pressure.
  • Collaborated with the service team to anticipate guest needs and provide exceptional experiences.
  • Maintained a clean and organized workspace, ensuring a safe and welcoming environment for guests.
  • Mastered menu knowledge, enabling accurate recommendations and prompt response to inquiries.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Received over 100 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Nail Technician OWNER

ADRY NAILS
11.2017 - Current
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Offered advice and recommended products to improve and maintain nails.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
  • Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
  • Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
  • Offered expert advice on nail care maintenance between visits, enhancing customer satisfaction.
  • Designed creative nail art designs and patterns.
  • Recorded weekly supply and inventory needs and made regular orders for replenishment.

Restaurant Hostess

EL LUCHADOR
12.2022 - 08.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.

Management Trainee

Walmart
12.2006 - 05.2009
  • Improved management skills by participating in rigorous training programs and workshops.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Coordinated with senior management to align departmental goals with overall company objectives, ensuring cohesive efforts towards growth.
  • Analyzed sales data to identify performance trends and areas for improvement, leading to targeted sales strategies.
  • Optimized supply chain logistics to minimize delays and reduce costs, maintaining competitive advantage.
  • Improved product quality by overseeing implementation of stricter quality control measures.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

TRAINEE - Business

WALMART
MEXICO
06-2007

Business Administration

UNITEC
MEXICO
05-2006

Skills

  • Strong teamwork
  • Cleanliness standards
  • Stress tolerance
  • Food safety compliance
  • Beverage preparation
  • Point of sale systems
  • Excellent customer service
  • Efficient multitasking
  • Money handling
  • Organization and planning
  • Equipment operation
  • Professional appearance
  • Food running
  • Supply restocking
  • Point-of-sale system
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Adaptability and flexibility
  • Conflict resolution

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Restaurant Hostess

EL LUCHADOR
12.2022 - 08.2023

FOOD AND BEVERAGE RUNNER

ZORRA CATERING
01.2022 - Current

Nail Technician OWNER

ADRY NAILS
11.2017 - Current

Management Trainee

Walmart
12.2006 - 05.2009

TRAINEE - Business

WALMART

Business Administration

UNITEC

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