Adriana Alonso
Buckeye,AZ
Summary
Highly experienced Credit Verification Specialist, Regional Funder, and End-of-Term Biller with strong organizational and customer service skills. Seeking an opportunity to leverage expertise in a larger role. Skilled in verifying loan documents, managing billing processes, and handling high-volume customer inquiries. Well-prepared to contribute effectively while pursuing personal and professional growth. Deep understanding of verification processes and commitment to maintaining data integrity ensures compliance and accuracy. Exceptional organizational abilities and positive attitude enable successful management of multiple priorities and willingness to take on added responsibilities to meet team goals. Results-oriented achiever consistently exceeds targets and drives success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance.
Overview
7
7
years of professional experience
Work History
CREDIT VERIFICATION SPECALIST Ll
Chase
07.2024 - Current
- As a Credit Verification Specialist, I support underwriters by gathering and verifying essential loan application documents, ensuring accuracy and completeness
- Cross-check information with third-party sources and use credit reporting agencies to confirm credit histories
- With a focus on fraud detection, I identify inconsistencies and employ advanced tools to prevent fraudulent activities
- Maintain clear communication with stakeholders and provide detailed reports to aid decision-making
- Committed to compliance, adhere to relevant regulations and continuously seek process improvements, ensuring efficient and organized documentation
SW REGIONAL FUNDER PROCESSOR
Chase
09.2023 - 07.2024
- As a Regional Funder, I worked closely with dealers to make sure we receive all the needed documents through our portal system to fund auto loans for our customers with Chase
- I carefully check that everything is complete and correct, ensuring a smooth process
- My role is key in giving customers a positive start with Chase by making sure everything is ready for successful loan processing and customer satisfaction
AUTO LEASING CONSULTANT END OF TERM/TRIAGE
Chase
01.2020 - 07.2023
- As an End-of-Term Biller, responsibilities included billing customers based on vehicle information from inspection teams to determine if the customer owes the bank or is due a refund
- I verified whether charges should be dismissed according to state guidelines or other policies, depending on where the vehicle was returned
- In the Triage role, I ensured bills were accurate and in good standing before they were sent to customers by the next team
- Additionally, I handled requests submitted via work cards from the Auto Client Service Department to assist with other customer inquiries
RETAIL ESCALATIONS/CUSTOMER SERVICE SPECALIST Ll
Chase
01.2018 - 01.2020
- I helped customers by looking into their concerns and provided the right solutions while following company rules
- I filed complaints in the correct categories during calls, started research cases when needed, and sometimes reached out to other departments to find the best solutions for customers
- I managed a large number of incoming calls from different lines, including Spanish and English escalations and frontline customers
Education
High School Diploma -
Central High School
Phoenix07.2006
Associate of Arts -
GLENDALE COMMUNITY COLLEGE
Glendale, AZ06.2016
Skills
- Research
- Time management
- Excellent communication
- Organized and Detail-oriented
- Quick-learning
- Relationship Building
- Computer Literacy
- Scheduling and multitasking
- Inbound and outbound calls
- Analytical thinking and Solution Building
- Transaction Error Identification
- Document verification and Data entry proficiency
- Accuracy and precision
Languages
Spanish
Native or Bilingual
Timeline
CREDIT VERIFICATION SPECALIST Ll
Chase
07.2024 - Current
SW REGIONAL FUNDER PROCESSOR
Chase
09.2023 - 07.2024
AUTO LEASING CONSULTANT END OF TERM/TRIAGE
Chase
01.2020 - 07.2023
RETAIL ESCALATIONS/CUSTOMER SERVICE SPECALIST Ll
Chase
01.2018 - 01.2020
High School Diploma -
Central High School
Associate of Arts -
GLENDALE COMMUNITY COLLEGE