ADRIANA ZAMBRANO
POP EM OUT INC
Sanford,FL
1
Language
18
years of professional experience
Dynamic professional with a proven track record at POP EM OUT INC, excelling in sales strategy development and customer relationship building. Adept at upselling and enhancing customer satisfaction, I leverage EMR systems to streamline processes and improve service delivery, consistently exceeding targets and fostering brand loyalty.
Work History
Paintless Dent Repair Salesman
2 Years 2 Months- Developed strong relationships with clients to enhance customer satisfaction and promote brand loyalty.
- Executed effective sales strategies to exceed monthly targets and increase product visibility.
- Informed customers of promotions to increase sales productivity and volume.
CPAP TECHNICIAN
1 Year 7 Months- Operated, maintained, and repaired medical equipment to ensure optimal performance and compliance with safety standards.
- Conducted routine inspections and testing of devices to guarantee quality and reliability for patient care.
- Collaborated with healthcare professionals to assess equipment needs and provide timely solutions.
- Documented service records accurately to facilitate maintenance tracking and regulatory compliance.
PATIENT CARE COORDINATOR
3 Months- Streamlined patient intake processes, enhancing efficiency and improving overall patient satisfaction scores.
- Coordinated patient appointments, ensuring optimal schedule management and reducing wait times.
- Developed and maintained strong relationships with healthcare providers and patients for effective communication.
- Assisted in implementing electronic health record systems to improve data accuracy and accessibility.
MEDICAL FRONT OFFICE ASSISTANT
2 Years 11 Months- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Streamlined communication between patients and medical staff for improved service delivery.
- Maintained accurate electronic health records using EMR systems to ensure data integrity.
- Assisted with insurance verification processes, reducing claim processing time significantly.
SR. MEDICAL FRONT OFFICE ASSISTANT
7 Years 9 Months- Coordinated front office operations, enhancing patient experience through streamlined processes.
- Managed patient scheduling and appointment coordination to optimize office efficiency.
- Facilitated communication between families and medical staff, ensuring clear information flow.
- Assisted in maintaining electronic health records for accuracy and compliance.
- Implemented strategies to reduce wait times through effective patient check-in processes.
Education
Bachelor of Science - CARDIOPULMONARY SCIENCES
Skills
Client engagement strategies
Customer acquisition techniques
Lead generation
Upselling strategies
Customer service
Electronic health records management
Relationship building
BILINGUAL IN ENGLISH AND SPANISH
- TRANSLATED IN SPANISH TO PATIENTS HOW TO USE CPAP MACHINES AND NEBULIZERS IN PERSON AND OVER THE PHONE.
- EXPLAINED THE PROCESS IN SPANISH TO CUSTOMERS HOW TO PLACE A CLAIM AND FILE TO AUTO INSURANCE TO REPAIR HAIL DAMAGE CAR.
Languages
Spanish
Timeline
Paintless Dent Repair Salesman
POP EM OUT INC
08.2024 - CurrentRead More
CPAP TECHNICIAN
RESPITEC MEDICAL CARE AND EQUIPMENT
01.2023 - 08.2024Read More
PATIENT CARE COORDINATOR
NOLO HEALTH AND SPA
09.2022 - 12.2022Read More
MEDICAL FRONT OFFICE ASSISTANT
DR. JOSHI'S INTERNAL MEDICINE
07.2016 - 06.2019Read More
SR. MEDICAL FRONT OFFICE ASSISTANT
ORLANDO HEALTH/ PEDIATRIC SPECIALTY
07.2008 - 04.2016Read More
University of Central Florida
Bachelor of Science from CARDIOPULMONARY SCIENCES
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