Jesse Guerrero
San Antonio,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Insurance Adjuster position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Paintless Dent Repair Technician
Dent Wizard
02.2018 - 08.2023
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Replaced and repaired vehicle parts according to work order instructions.
- Reassembled and replaced parts to complete body repairs.
- Inspected vehicles to identify and document repair needs.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Repaired damage on panels using paintless dent repair techniques.
Assistant Store Manager
Safelite Autoglass
03.2014 - 01.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Active Duty Cavalry Scout
US Army
06.2007 - 02.2014
- Operated wheeled and tracked vehicles and communications equipment.
- Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
- Prepared mission equipment for deployment and secured vehicles prior to transport.
- Communicated updates on task completion to supervisors, maintaining smooth operations.
- Developed, resourced and executed squad's various strength and training strategies to improve mission readiness in tactical fields.
- Gathered intelligence about enemy strength and position to formulate, coordinate and execute plans for offensive and defensive maneuvers.
Education
High School Diploma -
Harlandale High School
San Antonio, TX06.2007
Skills
- Body Panel Repair
- Vehicle Inspection
- Auto Body Repair
- Accurate Estimates
- Excellent Work Ethic
- Collision Estimates
- Concise Time Management
- Knowledge of Insurance Protocols
- Repair Assessment
- Client Service
- Damage Assessment
- Repair Work Planning
Timeline
Paintless Dent Repair Technician
Dent Wizard
02.2018 - 08.2023
Assistant Store Manager
Safelite Autoglass
03.2014 - 01.2018
Active Duty Cavalry Scout
US Army
06.2007 - 02.2014
High School Diploma -
Harlandale High School
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