Adriana A. Luna
Fort Worth,Texas
Summary
Wanting to be able to utilize past experiences and transferable skills to make a difference within any scope of practice. Currently seeking a position that will highlight communication skills to transform and enhance any customer experience and interaction. Transferable skills that have been obtained from past experiences are conflict resolution, being able to soothe the situation while still providing top care and ensuring that both the client and the companies needs are being met. A background in healthcare has gave the ability to be detail oriented, fast thinking, working well under pressure, and the ability to work on a team while also being an independent worker. Being an organized and a dependable candidate successful at managing multiple priorities with a positive attitude is top priority. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service and Sales Team
State Farm Rodolfo Perez
11.2022 - Current
- State Farm
- Promote State Farm products such as home and auto insurance
- Build and establish strong ties to customers in the community
- Schedule appointments and develop leads
- Identify customers needs while customizing their insurance
- Educate customers about their policies and provide options
- Respond to inquiries regarding coverages, policy changes, billing clarifications, and claim submissions
- Retrieve required documents from existing policyholders
- Manage Drive Safe and Save
- Handle complex billing cases
- Interact with State Farm corporate for policy servicing
- Retention of customer
- Analyze customer feedback to identify areas of improvement and implemented actionable solutions.
Spa Associate
Hands and Stone Spa
03.2022 - 02.2023
- Communicate the needs of clients to estheticians/ therapist
- Answer phone calls and respond to client emails
- Perform follow-up and appointment confirmation for clients
- Assist with daily spa maintenance task such as filing paperwork, organizing front office
- Present and sell Hands and Stone Lifestyle Program
- Recommended and sold spa packages and memberships based on client's preferences and needs.
ABA Registered Behavior Technician
Action Behaviors Center
11.2021 - 01.2022
- Provide early intervention therapy
- Follow BCBA guidelines and programs for each client
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- One on One therapy
ABA Registered Behavior Technician
Centria Life Skills Autism Academy
07.2021 - 11.2021
- Chart and observe new and pre-existing behaviors
- Collect data for treatment plans
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts
- Collaborated with client's support system and other allied specialists to implement positive interventions
Patient Care Technician
HCA Medical City Lewisville
01.2021 - 05.2021
- Implement nurse care plans by performing care for patient
- Document patient care throughout the shift
- Obtain vital signs, blood glucose levels, intake and output
- Assist with mobility and patient ambulation
- Assist with patient preparation for surgery or a procedure
- Maintain patient safety by performing proper safety rounds and precautions
Unit Med Surg Clerk
Texas Health Presbyterian Hospital
12.2020 - 01.2021
- Managed admits and discharges
- Handled floor paperwork as well as patient paperwork
- Maintained patient traffic
- Managed communication with floor nurses, doctors, and different healthcare workers in the unit
- Assessed team members' workloads and pitched in to help in areas where need was most evident.
Front Desk E.R Liaison
Nacogdoches Memorial Hospital
09.2020 - 12.2020
- Assisted in admissions
- Monitored and maintained safe COVID environment
- Maintained patient traffic
Restorative
Aid, Nursing Aid, Trail Lake Nursing Home and Rehabilitation
07.2020 - 09.2020
- Assisted patients with Activities of Daily Living (ADL’s) such as grooming, dressing, bathing, and feeding
- Provided important information to supervisors by written form and in person
- Maintained confidentiality using HIPAA guidelines
- Monitored environment to ensure Infection Control and Prevention
Hospitality Aid/ Restorative Aid, Southwest Nursing and Rehabilitation
05.2020 - 06.2020
- Actively performed Activities of Daily Living (ADL’s) for patients such as bathing, changing linens, oral care, incontinent care, ambulation, and grooming
- Maintained confidentiality using HIPAA guidelines
- Entered and recorded information in written and electronic form in Excel and Word
- Software such as vitals
- Communicated and developed working relationships with colleagues and patients
- Sustained COVID Isolation Precautions
Education
High School Diploma -
Stephen F Austin State University
Nacogdoches, TXSkills
- Calm and Professional Under Pressure
- Process Improvement
- Customer Data Confidentiality
- Administrative and Office Support
- Strategic Networking
- Trained in Salesforce
- Service Assistance
Certification
Adult, Child, and Baby First Aid/CPR/AED
Quality Behavior Solutions Training
State Farm Estimatics
State Farm Auto
State Farm Fire
Licensed All Lines Adjuster
Languages
Spanish
Native or Bilingual
Timeline
Service and Sales Team
State Farm Rodolfo Perez
11.2022 - Current
Spa Associate
Hands and Stone Spa
03.2022 - 02.2023
ABA Registered Behavior Technician
Action Behaviors Center
11.2021 - 01.2022
ABA Registered Behavior Technician
Centria Life Skills Autism Academy
07.2021 - 11.2021
Patient Care Technician
HCA Medical City Lewisville
01.2021 - 05.2021
Unit Med Surg Clerk
Texas Health Presbyterian Hospital
12.2020 - 01.2021
Front Desk E.R Liaison
Nacogdoches Memorial Hospital
09.2020 - 12.2020
Restorative
Aid, Nursing Aid, Trail Lake Nursing Home and Rehabilitation
07.2020 - 09.2020
Hospitality Aid/ Restorative Aid, Southwest Nursing and Rehabilitation
05.2020 - 06.2020
High School Diploma -
Stephen F Austin State University
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