Emily Flores
Lake Elsinore,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Service Team Leader
El Pollo Loco
09.2019 - Current
- Led service team to achieve high customer satisfaction ratings through effective training and mentoring.
- Streamlined workflow processes, enhancing efficiency and reducing service time.
- Implemented new employee onboarding procedures, improving retention rates and team cohesion.
- Coordinated daily operations to ensure optimal staffing levels during peak hours.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
- Trained and assisted up to seven service members regularly.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Fostered a positive work environment that encouraged team collaboration and communication.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Education
High School Diploma -
Temescal Canyon High School
Lake Elsinore06.2020
Skills
- Effective delegation
- Strong leadership
- Teamwork and collaboration
- Problem-solving
- Team motivation
- Verbal and written communication
- Cash handling
- People management
- Relationship building
- Client communication
- Flexible schedule
- Team building
- Work Planning and Prioritization
- Daily workflow improvement
- Overseeing daily activities
- Analytical thinking
- Deadline management
- Safety
- Conflict resolution
- Employee training
- Client service
- Quality improvement
- Safety processes and procedures
- Client support
- Complaint resolution
- Issue resolution
- Work planning
- Process improvement
- Teamwork
- Customer service
- Problem-solving skills
- Time management
- Multitasking
- Problem-solving abilities
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Organizational skills
- Team collaboration
- Calm under pressure
- Active listening
- Effective communication
Languages
Spanish
Native or Bilingual
Timeline
Service Team Leader
El Pollo Loco
09.2019 - Current
High School Diploma -
Temescal Canyon High School