Makidas Sebhat
Rochester
Summary
Passionate and creative professional with an ability for getting things done. With 7 years of work experience under my belt, I've managed to blend my skills in management with a touch of out-of-the-box things. Not one to shy away from challenges, I thrive on finding innovative solutions and turning them into reality. Building strong relationships is my secret sauce; I love collaborating with my teammates to create amazing outcomes. With excellent communication and leadership abilities, I believe in bringing a sense of fun and excitement to every project. Always up for learning something new and taking on unexpected adventures.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Service Team Leader
Wegmans
Rochester, NY
09.2024 - Current
- Trained new employees on operational procedures and customer engagement techniques.
- Key duties include handling phone/email communication, understanding product/service details and ensuring customer satisfaction
- Monitored team performance metrics to identify areas for improvement and support training needs.
Front End Coordinator
Wegmans
Rochester, NY
02.2024 - 09.2024
- Coordinated daily front-end operations, ensuring efficient customer service and workflow management.
- Trained new staff on point-of-sale systems and customer engagement techniques.
Customer Service Representative
Wegmans
Pittsford, NY
03.2019 - 01.2021
- Delivered incredible customer service.
- Processed transactions accurately using POS systems, ensuring efficient checkout experiences.
- Consistently cross training across departments based on store need such as Catering, Meals 2go, Service desk, and Cart to Curb
Education
High School Diploma -
Eastridge Senior High School
Rochester, NYSkills
- Effective delegation
- Managing others
- Teamwork and collaboration
- Problem-solving
- Team motivation
- Continuous Improvement
Certification
State Food Safety Manager Certification
Languages
Spanish
Limited Working
English
Native or Bilingual
Amharic
Native or Bilingual
American Sign Language
Elementary
Timeline
Service Team Leader
Wegmans
09.2024 - Current
Front End Coordinator
Wegmans
02.2024 - 09.2024
Customer Service Representative
Wegmans
03.2019 - 01.2021
High School Diploma -
Eastridge Senior High School