Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dennis Hernandez

Homewood,AL

Summary

Elevated to Service Team Leader at Santana Mexicana Restaurant due to exceptional work ethic, showcasing strong leadership and effective delegation. Spearheaded initiatives that significantly enhanced customer satisfaction, while mentoring a dynamic team towards operational excellence. Mastered complaint resolution and budget management, ensuring seamless service delivery and continuous improvement.

Overview

1
1
year of professional experience

Work History

Service Team Leader

Santana Mexicana Restaurant
Cartersville, GA
01.2024 - 12.2024
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Monitored daily operations of the service team and identified areas of improvement.

Education

High School Diploma -

Cartersville High School
Cartersville, VA
01-2024

Skills

  • Effective delegation
  • Strong leadership
  • Complaint resolution
  • Mentoring
  • Coaching
  • Budget management

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Service Team Leader

Santana Mexicana Restaurant
01.2024 - 12.2024

High School Diploma -

Cartersville High School

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Dennis Hernandez