Javier Flores
Laredo
Summary
Driven and dedicated with strong ability to lead and motivate teams. Possesses solid understanding of customer service principles and conflict resolution, along with excellent communication and organizational skills. Aiming to deliver exceptional team performance and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Team Leader
WSS
01.2024 - Current
- Achieved high levels of customer satisfaction through effective communication, problem-solving, and leadership skills.
- Maintained up-to-date knowledge of product and service changes.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Maintained a clean and organized work environment, promoting safety standards among staff members at all times.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other members.
Store Associate
Shoe Carnival
10.2023 - 01.2024
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Recommended complementary purchases to customers, increasing revenue.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained tidy and organized store to comply with cleanliness standards.
- Managed efficient cash register operations.
Server
Marble Slab Creamery
02.2023 - 04.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple orders simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
BBA - Accounting
Texas A&M International University
5201 University Blvd. 12-2025
High School Diploma -
Hector J. Garcia Early College High School
5241 University Blvd.05-2023
Skills
- Effective delegation
- Strong leadership
- Teamwork and collaboration
- Problem-solving
- Cash handling
- Customer service
- Time management
- Organizational skills
- Microsoft office
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Google Analytics Individual Qualification (IQ) – Google.
- Texas Driver's License
Languages
English
Full Professional
Spanish
Professional Working
Interests
- Road Trips
- Swimming
- Reading
- DIY and Home Improvement
- Music
- Gym Workouts
Timeline
Service Team Leader
WSS
01.2024 - Current
Store Associate
Shoe Carnival
10.2023 - 01.2024
Server
Marble Slab Creamery
02.2023 - 04.2023
BBA - Accounting
Texas A&M International University
High School Diploma -
Hector J. Garcia Early College High School