Robert Martinson
Scotch Plains
Summary
Accomplished service team leader specializing in team building and client communication. Adept at analyzing service metrics to guide strategic improvements, fostering a collaborative environment that motivates teams to exceed service expectations.
Overview
40
40
years of professional experience
Work History
Service Team Leader
Revvity
New Jersey
11.2000 - Current
- Led service team to enhance customer satisfaction and operational efficiency.
- Developed training programs to improve staff performance and service delivery.
- Implemented process improvements resulting in streamlined workflows and reduced response times.
- Coordinated cross-functional teams to address customer issues and improve service quality.
- Analyzed service metrics to identify trends and drive strategic decisions for team improvement.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Managed escalated customer inquiries, ensuring timely resolution and maintaining client relationships.
Sr Field Service Engineer
Roche Diagnostics Corporation
Indianapolis, IN
08.1999 - 11.2000
- Conducted regular preventive maintenance on complex diagnostic systems, minimizing downtime and enhancing operational efficiency.
- Oversaw installation and configuration of advanced laboratory instruments, ensuring compliance with regulatory standards and guidelines.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Field Service Technician
Instrumentation Labs
Lexington, MA
06.1986 - 08.1999
- Diagnosed and repaired complex instrumentation systems in diverse healthcare environments.
- Conducted routine maintenance and calibration of medical devices to ensure optimal performance.
- Collaborated with cross-functional teams to troubleshoot technical issues and enhance customer satisfaction.
- Developed training materials and conducted workshops for junior technicians on system operations.
Education
Associate in Electronics Engineering Technology - Electronics
DeVry University
Woodbridge, NJNo Degree - Science
Kean University
Union, NJSkills
- Effective delegation
- Strong leadership
- Teamwork and collaboration
- Problem-solving
- Team motivation
- People management
- Client communication
- Team building
- Coaching and mentoring
Timeline
Service Team Leader
Revvity
11.2000 - Current
Sr Field Service Engineer
Roche Diagnostics Corporation
08.1999 - 11.2000
Field Service Technician
Instrumentation Labs
06.1986 - 08.1999
Associate in Electronics Engineering Technology - Electronics
DeVry University
No Degree - Science
Kean University