Penny Wooster
ORLAND,IN
Summary
Accomplished leader with a proven track record at Meijer, enhancing team productivity and resolving customer issues through effective delegation and problem-solving. Skilled in people management and performance evaluations, I foster continuous improvement and collaboration, significantly increasing operational efficiency. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
26
26
years of professional experience
Work History
Service Team Leader
Meijer
11.2023 - Current
- Trained and assisted up to Number service members regularly.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
- Executed action plan to monitor development and progress of participants.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
- Managed scheduling of staff shifts to ensure adequate coverage during peak hours while minimizing labor costs.
- Assisted in hiring new employees by reviewing applications, conducting interviews, and making informed decisions based on qualifications and fit within the existing team dynamics.
- Enhanced team productivity by providing continuous feedback and coaching on performance and goals.
- Successfully resolved escalated customer issues by utilizing effective negotiation skills and demonstrating empathy towards their concerns.
Service Supervisor
Kohl's, POS
06.2022 - 09.2023
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
Floor Supervisor
Cardinal IG
04.1998 - 12.2022
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Evaluated work of 60 floor employees to improve performance.
Education
Did Not Finish - Business Management
IPFW
Fort Wayne, INSkills
- Effective Delegation
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Cash Handling
- People Management
- Flexible Schedule
- Safety
- Conflict Resolution
- Goal Setting
- Team Supervision
- Shift Scheduling
- Onboarding and Orientation
- Performance Evaluations
Timeline
Service Team Leader
Meijer
11.2023 - Current
Service Supervisor
Kohl's, POS
06.2022 - 09.2023
Floor Supervisor
Cardinal IG
04.1998 - 12.2022
Did Not Finish - Business Management
IPFW
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