Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
SalesAssociate

Adriana Alejandra Pantoja

Las Vegas ,Nv

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Front Desk Agent

Main stay suites
12 2018 - 08 2019
  • Managed high call volume with exceptional telephone etiquette, resulting in positive pfeedback from guests.
  • Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Coordinated with housekeeping staff to guarantee timely room availability for incoming guests.
  • Assisted guests with special requests, ensuring a personalized and memorable stay.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Assistant Teacher

Stepping Stones Early Learning Center
04 2019 - 01 2021
  • worked with children with ages 2 years old to 12 years old
  • educate children to have knowdlege to there jorney of education as well with some life skills.
  • taught children how to sing dance paint color the alphabet counting name writting arts and crafts how to performe
  • share wait your turn tender love car im billigual some spanish
  • Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • To expand the childs mind with useful education and lifeskills to achieve above and beyond.

Customer Service Representative

Pay sign
01 2018 - 08 2019

CSL Plasma Visa card donation customer service representative my duties is to go over a counter transactions balance inquiries missing funds a provided information of card fees and ATM locations withdrawals and deposits I had knowledge of three other donation centers CSL Plasma was the main one receive training constant for banking customer services proffesion.

Education

Bachelors In Biology Science - Criminal Justice

American intercontinental University
01.2021

Continued - Computers

Leuzinger High School
04.2009

G.E.D - Hotel management

C.O Bastian High School
01.2010

Skills

  • professional telephone demeanor
  • Money handling abilities
  • Creative problem solving
  • Multi-line phone talent
  • Key stakeholder relationship building
  • Order fulfillment
  • Technical Support
  • Recordkeeping strengths

Accomplishments


C.O Bastian High School 2009 -2010

Miss. Wrights class

CEO Natalia Zea Vice President Adriana Alejandra Pantoja Martinez


Future Buisness Learders of America

competitions, conferences, and connections.

  • FBLA, members demonstrate their knowledge at competitions, learn more skills at
  • conferences, and meet amazing people from all over the world as new connections
  • attented conference and attened at 2009 UNLV Home of the Rebels
  • won award
  • GED GPA 3.4


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Agent

Main stay suites
12 2018 - 08 2019

Assistant Teacher

Stepping Stones Early Learning Center
04 2019 - 01 2021

Customer Service Representative

Pay sign
01 2018 - 08 2019

Bachelors In Biology Science - Criminal Justice

American intercontinental University

Continued - Computers

Leuzinger High School

G.E.D - Hotel management

C.O Bastian High School
Adriana Alejandra Pantoja