Jennifer Buzuleciu
Grove City,OH
Summary
Versatile and adept, honed organizational skills and critical thinking at Ohio State University and as a stay-at-home mom, seamlessly managing academic and personal commitments. Excelled in customer service, showcasing exceptional communication and problem-solving abilities. Proven track record in multitasking and maintaining professionalism under pressure. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
23
23
years of professional experience
Work History
Front Desk Agent
Hilton Columbus Downtown
Columbus, OH
10.2024 - Current
- Welcomed guests and ensured smooth check-in and check-out processes.
- Managed phone calls and responded to guest inquiries professionally.
- Coordinated reservations and maintained accurate room availability records.
- Handled billing, payments, and resolved discrepancies efficiently.
- Maintained front desk area cleanliness and organized supplies effectively.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Kept accurate records of guest transactions.
- Ensured that all safety regulations were followed according to company standards.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Posted incidental charges to ledgers, manually or by using computers.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Kept records of room availability and guest accounts, manually or using computers.
- Input and confirmed reservations for guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Maintained cleanliness of lobby area at all times.
Student
Ohio State University
Columbus, OH
01.2022 - Current
- Developed the ability to work independently and as part of a team.
- Built trusted professional relationships with teachers using strong listening and engagement skills.
- Adapted quickly to changing environments while remaining focused on goals.
- Complied with behavioral expectations, displaying values of kindness and respect.
- Met academic expectations by displaying values of teamwork and unity in collaborative learning environment.
- Developed effective time management strategies for completing complex assignments.
- Demonstrated desire to learn by earning high marks on challenging coursework and quizzes.
- Led discussions and participated actively in class, demonstrating critical thinking and communication skills.
- Cultivated strong time management and organizational skills, juggling academic work with personal commitments effectively.
Stay at Home Mom
Home
Grove City, OH
07.2015 - Current
- Full time caretaker for my two children.
- Cultivated strong time management and organizational skills, juggling academic work with personal commitments effectively.
- Developed and implemented conflict resolution strategies to prevent disputes from escalating.
Customer Service Representative
Lowes
Clarksville, TN
02.2014 - 07.2015
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Performed data entry tasks accurately and in a timely manner.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Adhered to company policies and procedures while providing superior service.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Updated and maintained database with accurate customer information and timely data entry.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
Volunteer
Tropic Lightning Museum
Wahiawa, HI
02.2012 - 09.2013
- Scanned several thousand photographs into a digital database for museum visitors to view.
- Utilized Microsoft Access and Excel to enter data for each individual photograph.
- Grew ability to work independently while completing assigned tasks without direct supervision.
- Developed strong communication skills while providing customer service to visitors at the volunteer center.
- Utilized problem solving and organizational skills to manage multiple tasks simultaneously.
- Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects.
- Gained experience in data entry and record-keeping during my time as a volunteer.
Customer Service Team Leader
APAC Customer Services, Inc
Newport News, VA
09.2002 - 05.2010
- Coached and mentored new staff members on effective communication techniques and how to handle difficult customer situations.
- Utilized strong problem-solving skills to quickly identify root causes of customer complaints and develop appropriate solutions.
- Handled escalated calls from customers who had unresolved issues from previous contacts; resolved disputes amicably whenever possible.
- Monitored calls by listening in randomly to provide real-time coaching and reinforce positive behaviors.
- Assisted customers by providing information and resolving complaints.
- Conducted regular performance reviews with team members, providing constructive feedback to help them reach their full potential.
- Followed procedures and scripts using fundamental knowledge to navigate information or CRM systems.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
Education
Bachelor of Arts (B.A.) - History and Anthropology
Ohio State University
Columbus, OH, US12.2024
Skills
- Adaptability
- Active Listening
- Organization and Time Management
- Customer Relations
- Conflict Resolution
- Multitasking Abilities
- Professional Telephone Demeanor
- Complex Problem-Solving
- Decision Making
- Fast Learner
- Punctual and Reliable
- Customer Service
- Energetic and Enthusiastic
- MS Office
- Positive Attitude
- Critical Thinking
- Proofreading
- Data Entry
- Research
- Team Collaboration
- Active Learning
- Attention to Detail
- Visual Communication
- Attention to detail
- Data entry
- Customer service
- Records management
- Teamwork and collaboration
References
References available upon request
Timeline
Front Desk Agent
Hilton Columbus Downtown
10.2024 - Current
Student
Ohio State University
01.2022 - Current
Stay at Home Mom
Home
07.2015 - Current
Customer Service Representative
Lowes
02.2014 - 07.2015
Volunteer
Tropic Lightning Museum
02.2012 - 09.2013
Customer Service Team Leader
APAC Customer Services, Inc
09.2002 - 05.2010
Bachelor of Arts (B.A.) - History and Anthropology
Ohio State University