Adriana Cavazos
Ruskin,FL
Summary
Organized and dependable professional with over 10 years of administrative experience, and customer service experience in government and financial services. Eager to transition to Human Resources, bringing proven skills in communication, document handling, public service, and team support. Ready to contribute to a positive and efficient HR department.
Overview
15
15
years of professional experience
Work History
TAX & LICENSE SPECIALIST
HILLSBOROUGH COUNTY TAX COLLECTOR
Ruskin, Florida
04.2017 - Current
- Facilitate opening and closing procedures of the office.
- Validate the accuracy of transactions processed by fellow CSRs.
- Process voids to rectify errors and ensure data integrity.
- Correspondence with customers and businesses via phone, mail, or in person.
- Engage with customers experiencing escalated situations to resolve conflicts.
- Assist with onboarding and mentoring new team members; provide support and clarity on internal procedures.
TAX & LICENSE CSR
HILLSBOROUGH COUNTY TAX COLLECTOR
Ruskin, Florida
05.2013 - 04.2017
- Identified customer needs and provide appropriate solutions.
- Served the public in various services, including driver's licenses, motor vehicle services, and tax-related transactions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service, while maintaining a high level of accuracy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed customer confidential information with utmost discretion.
- Facilitated reception duties by greeting and processing customer check-ins for designated services.
Store Manager
CASH KWIK, INC.
Riverview, Florida
08.2010 - 05.2013
- Oversaw cash handling processes and ensured accuracy in transactions.
- Coordinated promotional events to drive sales and engage customers.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Education
High School Diploma -
EARL J LENNARD HIGH SCHOOL
Ruskin05-2010
Some College (No Degree) - Liberal Arts
HILLSBOROUGH COMMUNITY COLLEGE
Ruskin, FLSkills
- Data Accuracy
- Team Mentoring
- Attention to Detail
- Effective Communication
- Administrative Support
- Time Management & Organization
- Customer Service & Conflict Resolution
- Microsoft Office (Word, Outlook, Excel)
- Bilingual: English & Spanish
- Adaptability & Problem Solving
References
References available upon request.
Timeline
TAX & LICENSE SPECIALIST
HILLSBOROUGH COUNTY TAX COLLECTOR
04.2017 - Current
TAX & LICENSE CSR
HILLSBOROUGH COUNTY TAX COLLECTOR
05.2013 - 04.2017
Store Manager
CASH KWIK, INC.
08.2010 - 05.2013
High School Diploma -
EARL J LENNARD HIGH SCHOOL
Some College (No Degree) - Liberal Arts
HILLSBOROUGH COMMUNITY COLLEGE
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