Mary DeHart
Marion,NC
Summary
Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Tax Preparer
H&r Block
Marion, NC
01.2024 - 04.2024
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
- Compiled data from clients to accurately complete tax forms.
- Finalized and processed paperwork with local, state and federal government authorities.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Filed electronically through approved software programs.
Customer Service Manager
Henredon Texas
Morganton, NC
06.2006 - 12.2008
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Contract Coordinator
Thermo Electron
Asheville, NC
01.2006 - 06.2006
- Reviewed details on incoming contracts and service agreements to keep pricing correct.
- Ensured compliance with legal requirements related to contract administration.
- Collaborated with external partners such as lawyers, accountants, consultants to resolve any outstanding issues related to contracts.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Coordinated meetings between all parties involved in a given contract negotiation process.
- Responded to regulatory documents and forms, driving compliance with state and federal requirements.
- Maintained a database of all contractual documents including expiration dates and renewal terms.
- Facilitated communication between multiple parties throughout the duration of a contract period.
Education
Associate of Science - Health Information Technology
McDowell Technical Community College
Marion, NC06-2008
Skills
- Benefits Documentation
- Records Management
- Tax Law
- Account Reconciliation
- Research/Due Diligence
- Verbal/Written Communication
- Verifying Data Accuracy
- Collecting Information
- Maintains Confidentiality
- Medical Billing
- Customer Relationship Management
- Data Integrity
- Document Scanning
- Medical Terminology
- Insurance Eligibility
- Insurance Processing
- Data Accuracy
Accomplishments
- VOLUNTEER OF THE YEAR FOR WORK WITH THE PTA
- HONORS SOCIETY
- DEANS LIST
- ACKNOWLEDGED BY JESSE HELMS FOR VOLUNTEER WORK
Certification
- HIT DEGREE
References
References available upon request.
Timeline
Tax Preparer
H&r Block
01.2024 - 04.2024
Customer Service Manager
Henredon Texas
06.2006 - 12.2008
Contract Coordinator
Thermo Electron
01.2006 - 06.2006
Associate of Science - Health Information Technology
McDowell Technical Community College
Similar Profiles
Sigourney PrattSigourney Pratt
Receptionist at H&R BlockReceptionist at H&R Block
Shawna MosquedaShawna Mosqueda
Senior Tax Analyst at H&r BlockSenior Tax Analyst at H&r Block
Kara LearnKara Learn
Tax Professional at H&R BLOCKTax Professional at H&R BLOCK
Charlene BarkerCharlene Barker
Front Desk Receptionist at H&r BlockFront Desk Receptionist at H&r Block
Jonathan BeaneJonathan Beane
Predictive Maintenance Technician at Baxter Health CarePredictive Maintenance Technician at Baxter Health Care