Cylene Naomy Obando
Larchmont
Summary
Dynamic professional with experience in hospitality, administration, and customer service. Skilled in streamlining operations, enhancing client experiences, and managing projects with attention to detail. Currently advancing skills in technology and management at Jackson Hewitt along with bus degree at Rocky mountain college of art and design.
Overview
4
4
years of professional experience
Work History
Tax Preparer
Jackson Hewitt
1941 Westchester Avenue
12.2025 - Current
- Prepared individual tax returns using tax software to ensure compliance with federal and state regulations.
- Reviewed client financial documents for accuracy, identifying discrepancies and ensuring correct data entry.
- Assisted clients in understanding tax obligations and available deductions to maximize returns.
- Maintained up-to-date knowledge of tax codes and changes impacting client filings and strategies.
- Conducted follow-up consultations with clients post-filing to address questions and provide additional support as needed.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Educated clients on tax planning strategies, helping them save money in future years.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.
- Developed personalized tax strategies for clients, leading to optimized financial outcomes.
- Identified potential tax deductions and credits, maximizing clients' refunds or minimizing owed amounts.
- Analyzed financial documents to accurately reflect client information on tax returns.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Prepared written responses or tax return amendments to resolve state and federal notices.
Administrative Assistant, Server, and Concierge
Larchmont Yacht Club
Larchmont, NY
08.2022 - 02.2024
- Organized and managed filing systems, ensuring quick and easy access to important documents.
- Assisted in preparing reports, presentations, and correspondence, improving overall team productivity.
- Scheduled meetings, appointments, and travel arrangements to optimize staff time and resources.
- Greeted clients, members, and guests warmly, providing a high standard of hospitality and concierge services.
- Managed conference room bookings and coordinated catering and event setups to facilitate seamless events.
- Supported various event planning activities, ensuring accurate setup and a smooth execution.
- Prepared and submitted expense reports, verifying receipts to maintain compliance with company policies.
- Provided efficient table service as a server, handling orders promptly while adhering to specific dietary requirements.
Education
High School Diploma -
Mamaroneck High School
1209 Boston Post Road 06-2023
No Degree -
Rocky Mountain College of Art And Design
1600 Pierce St, Lakewood, CO 8021406-2028
High School Diploma -
Penn Foster Career School
Scranton, PA08-2024
Skills
- Technical Proficiencies: Microsoft Office Suite (Word, Excel, PowerPoint), Social Media Management, Graphic Design, Project Management
- Professional Skills: Effective Communication, Client Relations, Organizational Efficiency, Time Management, Data Management, Problem-Solving, Adaptability, Team Collaboration
- Document preparation
- Organization skills
- Income tax preparation
- Local, state, and federal tax returns
- Bookkeeping
- Relationship building
- Client communication
- Tax law compliance
- Verbal/written communication
- Bookkeeping expertise
- Sales tax filing
- Financial statements
- Finance
- State tax regulations
- Account reconciliation
- Information processing
- Filing system management
- Mathematical calculations
- Staff development
- Storage procedures
- Quality improvement
- Documentation filing
- Benefits documentation
- GAAP expertise
- Liability control
- Valuations and estimations
- Income documentation
- Individual tax returns
- Customer service
- Decision-making
- Registered tax return preparer
- Data analysis
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tax Preparer
Jackson Hewitt
12.2025 - Current
Administrative Assistant, Server, and Concierge
Larchmont Yacht Club
08.2022 - 02.2024
High School Diploma -
Mamaroneck High School
No Degree -
Rocky Mountain College of Art And Design
High School Diploma -
Penn Foster Career School