Carmesha Ford
Fort Worth,Texas
Summary
Dependable Business Administrator and HR with rich management experience and a steadfast dedication to shoulder extra responsibilities to meet tight deadlines. I work diligently to always act as a strong contributor within organizations that value great customer service and hard work, promoting teamwork.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tax Preparer
Fords Tax Services Notary LLC.
Arlington, TX
01.2011 - Current
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Identified potential deductions to minimize clients' tax liabilities.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Maintained accurate records of all client transactions and filings.
- Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
- Finalized and processed paperwork with local, state and federal government authorities.
- Communicated with federal and state tax agencies to obtain best resolution for clients.
Benefits Specialist
BNSF Railroad
Blue Mound, TX
02.2023 - 05.2023
- Analyzed employee eligibility for FMLA leave based on company policy and federal regulations.
- Interpreted state and federal laws regarding employee rights under the Family Medical Leave Act.
- Provided guidance to employees on their rights, responsibilities, benefits and obligations under the FMLA law.
- Maintained accurate records of all FMLA leaves taken by employees including filing documents into appropriate folders.
- Communicated regularly with supervisors, managers, HR personnel and other stakeholders to provide updates on status of employee's FMLA leave request.
- Conducted research to obtain information related to FMLA claims processing as required.
- Monitored changes in state or federal laws governing family medical leave act requirements.
- Responded promptly to inquiries from claimants concerning their rights under the family medical leave act.
- Compiled, reviewed and processed FMLA leave requests to ensure compliance with the Family Medical Leave Act.
Customer Service Representative (Customer Service Rep)
SOCIAL SECURITY ADMINISTRATION
Irving, TX
09.2020 - 09.2021
- Aided the public
- Answered a variety of questions from the public interviewing the individual and investigating the situations
- Navigated (CHIP) Customer Help and Information Program, an intranet application to respond to inquiries by the public
- Effectively communicate with the public specializing in retirement, disability, and children's programs
- Advise of program policy and procedure for Title 2 and Title 16 federal programs
- Developed and implemented retirement plans for clients to ensure they were in line with their long-term financial goals.
- Provided comprehensive advice on retirement planning strategies, including Social Security benefits and 401s.
- Maintained accurate records pertaining to customer accounts using specialized software applications.
- Developed and implemented disability-related policies, procedures, and practices.
- Advised families on how to adjust their lifestyles to accommodate the needs of a disabled family member.
Administrative Specialist (Admin Specialist)
Bureau of Census
Irving, TX
11.2019 - 09.2020
- Operate individually and as part of a distinct team
- Composed and edited complex and sensitive correspondence, reports and documents.
- Determined if the employee would protect the integrity or promote the efficiency of the service
- Tracked and sent employee timesheets to prepare for payroll processing
- Served as a Personnel Security Specialist with the responsibility for performing daily operations associated with developing and implementing the DOL's personnel security and suitability program
- Completed expert-level personnel work consisting of analysis, technical decisions, and management advisory service functions
- Produced and distributed memos, newsletters, and other forms of communication
- Strengthened traceability by developing organization systems for contracts, records, reports, and agendas.
- Generated status reports for senior management activities critical to meeting project and departmental goals.
- Coordinated employee recruitment, performance evaluation, and termination activities.
- Compiled and produced presentations and reports as directed by the leadership team
- Managed administrative processes and prepared key reports and documentation
- Expanded and implemented policies and procedures related to background investigations for the Department
- Fulfilled established procedures for suitability and national security background investigations and supplies technical advice and recommendations to the supervisor on all OPM and ODN
- Proficient in coordinating travel arrangements and preparing itineraries
- Created and maintained accurate financial records, ledgers, and reports
- Facilitated onboarding of new employees and trained staff on office policies and procedures
- Developed and maintained positive relationships with vendors.
- Managed own workload and performed all duties assigned
- Researched and interpreted regulations, policies, and procedures
- Performed onboarding collecting and verifying employee documentation.
- Reviewed employment records and conducted interviews, when necessary, to ensure proper access was granted in with position sensitivity
- Solved problems finding solutions for analysts conducting investigations
- Monitors, reviews, and reports, by type and nature, all incidents, including serious incident reports resulting in criminal investigations conducted within and outside of the organization
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Recorded completion of case status for 15+CIS analyst
- Monthly reporting data using Excel dashboard, verifying daily with assigned background applications
- Aided 10+ states with onboarding qualified applicants with approved backgrounds
HR Assistant
Bureau of The Census
Irving, TX
04.2019 - 11.2019
- Perform administrative duties, ensuring the correct material is provided when new hires are on board with the agency
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Provided real-time data of job announcements and closures, and record management utilizing the database administrator Human Resource Monster Government Solutions (MGS) daily.
- Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
- Responsible for understanding FMLA (Family Medical Leave Act)
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Processed weekly payroll and updated addresses and benefit deductions in the payroll system.
- Assisted with employee termination process to drive consistency and reduce discrimination claims.
- Conducted employment verification and background investigation to help the hiring process.
- Reviewed and processed payroll-related actions to drive data accuracy and follow company policy in guidance of federal regulations
- Developed job postings for open positions using internal databases as well as external career websites and job boards.
- Prepared data and provided to hiring managers of open positions and fill positions within the 9 regions of 10 states10+ states
- Drafted letters of offer to new hires outlining terms of employment.
- Worked closely with designated HR staff to ensure employees' return to work with any temporary or permanent modified duty or work restrictions
- Managed onboarding and orientation of new employees, including benefits enrollment and training
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
- Tracked performance metrics such as retention rate or absenteeism rate among others for use in strategic planning sessions.
Public Benefits Integrity Worker
Health and Human Services Commission
Fort Worth, TX
09.2018 - 03.2019
- Responsible for investigating public assistance fraud or misuse in food assistance (SNAP), cash assistance (Temporary Assistance to Needy Families-TANF), and Medicaid programs, as well as recovering benefit overpayments
- Prevented and detected fraud in SNAP, TANF, CHIP, and Medicaid Programs
- Functioned as an analyst/investigator that achieved (senior level) eligibility determination reviews for social service programs
- Reviewed and analyzed documents and reports from multiple agencies, and state-, and federal databases to collect data and to determine, or verify, new and continued program eligibility
- Assisted in the oversight and development of eligibility functions which included recommendations for the development of training, operational policies, and procedures
- Performed investigative client interviews, and analyzes client’s statements.
- Wrote accurate and timely reports regarding emergency response calls
- Leader of recouping the highest in revenue for Medicaid Fraud
- Resolved complaints and escalated issues.
- Consulted with program staff on policies, practices, records, budgets, and community resources.
- Led a team of 5 in developing a risk-assessment framework to identify and mitigate fraud in the company.
Texas Works Advisor III
Health and Human Services Commission, HHSC
Fort Worth, TX
09.2010 - 09.2018
- Processes, monitors, reviews, and communicates case status and changes to clients, their families, or authorized representatives
- Counsel clients on social services programs, related laws, tax issues, and other state and federal regulations
- Reviews suspected fraud cases and makes referrals to investigators
- Named the developmental needs of staff to administer coaching, mentoring, or otherwise helping others to improve their knowledge or skills
- Communicated directly with applicants to share program requirements, benefits, the appeals process, and other information
- Interviewed applicants and family members or authorized parties to collect information related to identifying the need for program benefits
- Reviewed client information to determine continuing program eligibility
- Ensured all TWA I's and II's functioned accurately to protect the agency's mission to help the communities in a time of need
- Worked under limited supervision with daily tasks
- Respond to questions and issues from employees or employer contacts
- Identified and verified income and resources to document the financial status of applicants and determine eligibility
- Analyzed potential fraud cases and referred them to investigators for further review
- Verified the necessity of leave through the acquisition of comprehensive and accurate medical documentation
- Applied adjustments and restored benefits based on review findings
- Monitored case status and updated clients or authorized representatives of activity or changes
- Assisted advisors in resolving complaints and escalated issues.
- Calculated benefit levels and timespan of program eligibility based on established factors
- Helped program leaders with oversight tasks such as policy updates and budget management
- Evaluated case record information to verify the accuracy of eligibility determinations provided by teammates
- Maintained confidential patient documentation to prevent data compromise and follow HIPAA regulations
- Answered questions and responded to inquiries to deliver a high level of service to patients
- Educated patients on various resources, services, and programs to maximize care
- Recommended improved life choices to enhance client outcomes
- Managed and monitored case workloads to ensure success in making correct decisions with client services.
Education
Bachelor of Science - Bachelor of Business Administration Degree in Acct
Tarleton State University
Stephenville, TX12.2023
Associate of Science - Business Administration
Tarrant County College
Arlington, Texas01.2022
Skills
- Tax Advising
- Tax Law Compliance
- Financial Statement Review
- Benefits Documentation
- Information Processing
- Executive Support
- Mentoring
- Identifying Risks
- Databases
- Effective Communication
- Benefits Administration
- Compensation/Payroll
- Personnel Records Maintenance
- HR Policies
- New Hire Orientation
- Payroll Administration
- Human Resources Support
- Recruitment
- Administrative Assistance
- Employee Onboarding
- Internal Revenue Service Correspondence
- Individual Returns Preparation
Certification
Certified Public Notary
References
References available upon request.
Timeline
Benefits Specialist
BNSF Railroad
02.2023 - 05.2023
Customer Service Representative (Customer Service Rep)
SOCIAL SECURITY ADMINISTRATION
09.2020 - 09.2021
Administrative Specialist (Admin Specialist)
Bureau of Census
11.2019 - 09.2020
HR Assistant
Bureau of The Census
04.2019 - 11.2019
Public Benefits Integrity Worker
Health and Human Services Commission
09.2018 - 03.2019
Tax Preparer
Fords Tax Services Notary LLC.
01.2011 - Current
Texas Works Advisor III
Health and Human Services Commission, HHSC
09.2010 - 09.2018
Bachelor of Science - Bachelor of Business Administration Degree in Acct
Tarleton State University
Associate of Science - Business Administration
Tarrant County College
Certified Public Notary
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