Carmesha Ford
Fort Worth,Texas
Summary
Dependable Business Administrator and HR with rich management experience and a steadfast dedication to shoulder extra responsibilities to meet tight deadlines. I work diligently to always act as a strong contributor within organizations that value great customer service and hard work, promoting teamwork.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tax Preparer
Fords Tax Services Notary LLC.
Arlington , TX
2011.01 - Current
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Identified potential deductions to minimize clients' tax liabilities.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Maintained accurate records of all client transactions and filings.
- Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
- Finalized and processed paperwork with local, state and federal government authorities.
- Communicated with federal and state tax agencies to obtain best resolution for clients.
Benefits Specialist
BNSF Railroad
Blue Mound , TX
2023.02 - 2023.05
- Analyzed employee eligibility for FMLA leave based on company policy and federal regulations.
- Interpreted state and federal laws regarding employee rights under the Family Medical Leave Act.
- Provided guidance to employees on their rights, responsibilities, benefits and obligations under the FMLA law.
- Maintained accurate records of all FMLA leaves taken by employees including filing documents into appropriate folders.
- Communicated regularly with supervisors, managers, HR personnel and other stakeholders to provide updates on status of employee's FMLA leave request.
- Conducted research to obtain information related to FMLA claims processing as required.
- Monitored changes in state or federal laws governing family medical leave act requirements.
- Responded promptly to inquiries from claimants concerning their rights under the family medical leave act.
- Compiled, reviewed and processed FMLA leave requests to ensure compliance with the Family Medical Leave Act.
Customer Service Representative (Customer Service Rep)
SOCIAL SECURITY ADMINISTRATION
Irving , TX
2020.09 - 2021.09
- Aided the public
- Answered a variety of questions from the public interviewing the individual and investigating the situations
- Navigated (CHIP) Customer Help and Information Program, an intranet application to respond to inquiries by the public
- Effectively communicate with the public specializing in retirement, disability, and children's programs
- Advise of program policy and procedure for Title 2 and Title 16 federal programs
- Developed and implemented retirement plans for clients to ensure they were in line with their long-term financial goals.
- Provided comprehensive advice on retirement planning strategies, including Social Security benefits and 401s.
- Maintained accurate records pertaining to customer accounts using specialized software applications.
- Developed and implemented disability-related policies, procedures, and practices.
- Advised families on how to adjust their lifestyles to accommodate the needs of a disabled family member.
Administrative Specialist (Admin Specialist)
Bureau of Census
Irving , TX
2019.11 - 2020.09
- Operate individually and as part of a distinct team
- Composed and edited complex and sensitive correspondence, reports and documents.
- Determined if the employee would protect the integrity or promote the efficiency of the service
- Tracked and sent employee timesheets to prepare for payroll processing
- Served as a Personnel Security Specialist with the responsibility for performing daily operations associated with developing and implementing the DOL's personnel security and suitability program
- Completed expert-level personnel work consisting of analysis, technical decisions, and management advisory service functions
- Produced and distributed memos, newsletters, and other forms of communication
- Strengthened traceability by developing organization systems for contracts, records, reports, and agendas.
- Generated status reports for senior management activities critical to meeting project and departmental goals.
- Coordinated employee recruitment, performance evaluation, and termination activities.
- Compiled and produced presentations and reports as directed by the leadership team
- Managed administrative processes and prepared key reports and documentation
- Expanded and implemented policies and procedures related to background investigations for the Department
- Fulfilled established procedures for suitability and national security background investigations and supplies technical advice and recommendations to the supervisor on all OPM and ODN
- Proficient in coordinating travel arrangements and preparing itineraries
- Created and maintained accurate financial records, ledgers, and reports
- Facilitated onboarding of new employees and trained staff on office policies and procedures
- Developed and maintained positive relationships with vendors.
- Managed own workload and performed all duties assigned
- Researched and interpreted regulations, policies, and procedures
- Performed onboarding collecting and verifying employee documentation.
- Reviewed employment records and conducted interviews, when necessary, to ensure proper access was granted in with position sensitivity
- Solved problems finding solutions for analysts conducting investigations
- Monitors, reviews, and reports, by type and nature, all incidents, including serious incident reports resulting in criminal investigations conducted within and outside of the organization
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Recorded completion of case status for 15+CIS analyst
- Monthly reporting data using Excel dashboard, verifying daily with assigned background applications
- Aided 10+ states with onboarding qualified applicants with approved backgrounds
HR Assistant
Bureau of The Census
Irving , TX
2019.04 - 2019.11
- Perform administrative duties, ensuring the correct material is provided when new hires are on board with the agency
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Provided real-time data of job announcements and closures, and record management utilizing the database administrator Human Resource Monster Government Solutions (MGS) daily.
- Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
- Responsible for understanding FMLA (Family Medical Leave Act)
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Processed weekly payroll and updated addresses and benefit deductions in the payroll system.
- Assisted with employee termination process to drive consistency and reduce discrimination claims.
- Conducted employment verification and background investigation to help the hiring process.
- Reviewed and processed payroll-related actions to drive data accuracy and follow company policy in guidance of federal regulations
- Developed job postings for open positions using internal databases as well as external career websites and job boards.
- Prepared data and provided to hiring managers of open positions and fill positions within the 9 regions of 10 states10+ states
- Drafted letters of offer to new hires outlining terms of employment.
- Worked closely with designated HR staff to ensure employees' return to work with any temporary or permanent modified duty or work restrictions
- Managed onboarding and orientation of new employees, including benefits enrollment and training
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
- Tracked performance metrics such as retention rate or absenteeism rate among others for use in strategic planning sessions.
Public Benefits Integrity Worker
Health and Human Services Commission
Fort Worth , TX
2018.09 - 2019.03
- Responsible for investigating public assistance fraud or misuse in food assistance (SNAP), cash assistance (Temporary Assistance to Needy Families-TANF), and Medicaid programs, as well as recovering benefit overpayments
- Prevented and detected fraud in SNAP, TANF, CHIP, and Medicaid Programs
- Functioned as an analyst/investigator that achieved (senior level) eligibility determination reviews for social service programs
- Reviewed and analyzed documents and reports from multiple agencies, and state-, and federal databases to collect data and to determine, or verify, new and continued program eligibility
- Assisted in the oversight and development of eligibility functions which included recommendations for the development of training, operational policies, and procedures
- Performed investigative client interviews, and analyzes client’s statements.
- Wrote accurate and timely reports regarding emergency response calls
- Leader of recouping the highest in revenue for Medicaid Fraud
- Resolved complaints and escalated issues.
- Consulted with program staff on policies, practices, records, budgets, and community resources.
- Led a team of 5 in developing a risk-assessment framework to identify and mitigate fraud in the company.
Texas Works Advisor III
Health and Human Services Commission, HHSC
Fort Worth , TX
2010.09 - 2018.09
- Processes, monitors, reviews, and communicates case status and changes to clients, their families, or authorized representatives
- Counsel clients on social services programs, related laws, tax issues, and other state and federal regulations
- Reviews suspected fraud cases and makes referrals to investigators
- Named the developmental needs of staff to administer coaching, mentoring, or otherwise helping others to improve their knowledge or skills
- Communicated directly with applicants to share program requirements, benefits, the appeals process, and other information
- Interviewed applicants and family members or authorized parties to collect information related to identifying the need for program benefits
- Reviewed client information to determine continuing program eligibility
- Ensured all TWA I's and II's functioned accurately to protect the agency's mission to help the communities in a time of need
- Worked under limited supervision with daily tasks
- Respond to questions and issues from employees or employer contacts
- Identified and verified income and resources to document the financial status of applicants and determine eligibility
- Analyzed potential fraud cases and referred them to investigators for further review
- Verified the necessity of leave through the acquisition of comprehensive and accurate medical documentation
- Applied adjustments and restored benefits based on review findings
- Monitored case status and updated clients or authorized representatives of activity or changes
- Assisted advisors in resolving complaints and escalated issues.
- Calculated benefit levels and timespan of program eligibility based on established factors
- Helped program leaders with oversight tasks such as policy updates and budget management
- Evaluated case record information to verify the accuracy of eligibility determinations provided by teammates
- Maintained confidential patient documentation to prevent data compromise and follow HIPAA regulations
- Answered questions and responded to inquiries to deliver a high level of service to patients
- Educated patients on various resources, services, and programs to maximize care
- Recommended improved life choices to enhance client outcomes
- Managed and monitored case workloads to ensure success in making correct decisions with client services.
Education
Bachelor of Science - Bachelor of Business Administration Degree in Acct
Tarleton State University
Stephenville, TX12.2023
Associate of Science - Business Administration
Tarrant County College
Arlington, Texas01.2022
Skills
- Tax Advising
- Tax Law Compliance
- Financial Statement Review
- Benefits Documentation
- Information Processing
- Executive Support
- Mentoring
- Identifying Risks
- Databases
- Effective Communication
- Benefits Administration
- Compensation/Payroll
- Personnel Records Maintenance
- HR Policies
- New Hire Orientation
- Payroll Administration
- Human Resources Support
- Recruitment
- Administrative Assistance
- Employee Onboarding
- Internal Revenue Service Correspondence
- Individual Returns Preparation
Certification
Certified Public Notary
References
References available upon request.
Timeline
Benefits Specialist
BNSF Railroad
2023.02 - 2023.05
Customer Service Representative (Customer Service Rep)
SOCIAL SECURITY ADMINISTRATION
2020.09 - 2021.09
Administrative Specialist (Admin Specialist)
Bureau of Census
2019.11 - 2020.09
HR Assistant
Bureau of The Census
2019.04 - 2019.11
Public Benefits Integrity Worker
Health and Human Services Commission
2018.09 - 2019.03
Tax Preparer
Fords Tax Services Notary LLC.
2011.01 - Current
Texas Works Advisor III
Health and Human Services Commission, HHSC
2010.09 - 2018.09
Bachelor of Science - Bachelor of Business Administration Degree in Acct
Tarleton State University
Associate of Science - Business Administration
Tarrant County College
Certified Public Notary
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