SACHE WARE
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Adept at assisting customers in determining need and eligibility of services available. A proactive team player and leader dedicated to quality results and exceeding business and client expectations. Detail-oriented Examiner with strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Notary Public
333 TAX AND NOTARY SERVICES LLC
2021.01 - Current
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Looked for signs of fraud or coercion and refused notarization.
- Updated journal with names and dates for permanent record.
- Met with clients to witness signings.
- Supported timely and accurate administrative task completion.
Licensed Claims Adjuster
GEICO, Government Employees Insurance
2022.10 - Current
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding deductibles.
- Analyzed information gathered by investigations to report findings and recommendations.
- Collected information from customers to complete claims and legal files.
MORTGAGE SPECIALIST | CLAIMS ASSOCIATE
NewRez
2018.11 - 2022.10
- Initiate and review investigation of questionable claims, collaborating with investigators to evaluate and resolve more complex claims
- Control delinquency on outstanding mortgage and equity loans, and provide in-depth counseling for delinquent mortgagors and co-mortgagors
- Provide exceptional customer service by listening attentively and providing solutions to customers, effectively resolving issues to encourage repeat future business
- Mitigate mortgage loan losses by negotiating with borrowers to reinstate delinquent loans via repayment plans and other foreclosure prevention alternatives
- Originate inbound and outbound calls to sell mortgage loan products, accurately explaining legal aspects of loan to borrowers, as well as payment terms and clauses
- Educate customers about billing, payment processing, and support policies and procedures
- Analyze applications, credit reports, collateral valuations and supporting information
COLLECTIONS SPECIALIST
LTD Financial Services LP
2014.11 - 2018.10
- Maintained close customer contact during periods of delinquency and provided friendly yet persuasive customer service while following up on payment arrangements
- Maintained documentation of communication and collection activity
- Negotiated payment solutions through evaluating debt to income ratio by finding sources of income to determine eligibility for repayment plans
- Implemented skip-tracing tools to detect past due customer accounts and verified customer status with numerous 3rd party credit/legal organizations
- Monitored accounts for compliance with established payment plans and flagged non- compliance accounts for further action
- Achieved performance goals on consistent basis
CLERK
Texas Health And Human Service Commission
2013.04 - 2013.12
- Performed various clerical functions in delivering excellent customer service skills for internal and external customers
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment
- Created documents, spreadsheets and presentations for internal and customer-facing needs
- Drafted reports and developed improvements and enhancements to automate records and file systems
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Arranged meetings and coordinated resources for use by attendees
TELLER, A1 Personnel
2010.01 - 2013.03
- Provided top-notch customer service while handling financial transactions accurately and giving clients a professional and friendly experience, minimizing wait times
- Generated new business and expanding relationships with current customers by cross-selling bank products and services that would benefit each individual
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Delivered unparalleled customer experience through face-to-face and over-the-phone communication regarding inquiries on checking and savings accounts, loans and lines of credit
- Executed wire transfers, stop payments, and account transfers
- Handled a variety of financial transactions, while maintaining accuracy and efficiency while providing excellent customer service
Education
Phillis Wheatley High School
ASSOCIATE OF ARTS - undefined
BUSINESS
Houston Community College
Houston, TX05.2024
Skills
- Microsoft Office Suite
- Google Suite
- Skip Tracing Software
- Data Entry and Database
- Flexible and Adaptable
Timeline
Licensed Claims Adjuster
GEICO, Government Employees Insurance
2022.10 - Current
Notary Public
333 TAX AND NOTARY SERVICES LLC
2021.01 - Current
MORTGAGE SPECIALIST | CLAIMS ASSOCIATE
NewRez
2018.11 - 2022.10
COLLECTIONS SPECIALIST
LTD Financial Services LP
2014.11 - 2018.10
CLERK
Texas Health And Human Service Commission
2013.04 - 2013.12
TELLER, A1 Personnel
2010.01 - 2013.03
Phillis Wheatley High School
ASSOCIATE OF ARTS - undefined
BUSINESS
Houston Community College
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