Adriana Isabel Pena
Sacramento,CA
Summary
Dynamic Store Manager with extensive experience at Anthropologie, skilled in enhancing customer satisfaction and driving sales through effective team leadership and innovative merchandising strategies. Proven ability to train and mentor staff, fostering a positive workplace culture while maintaining operational excellence. Strong problem-solving skills complemented by a commitment to exceptional customer service.
Overview
10
10
years of professional experience
Work History
Store Manager
Anthropologie, URBN Inc
Sacramento, CA
04.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Service & Styling Manager
Anthropologie, URBN Inc
01.2024 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Department Manager
Anthropologie, URBN Inc
09.2022 - 01.2024
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
Store Manager
Dollar Tree
08.2021 - 09.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Merchandising Manager
Dollar Tree
09.2019 - 07.2021
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Assistant Store Manager of Operations
Dollar Tree
04.2015 - 08.2019
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
Education
Bachelor of Arts - Physical Anthropology
University of California, Santa Barbara
Santa Barbara, CA06-2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Friendly and positive
Timeline
Store Manager
Anthropologie, URBN Inc
04.2024 - Current
Service & Styling Manager
Anthropologie, URBN Inc
01.2024 - 04.2024
Assistant Department Manager
Anthropologie, URBN Inc
09.2022 - 01.2024
Store Manager
Dollar Tree
08.2021 - 09.2022
Merchandising Manager
Dollar Tree
09.2019 - 07.2021
Assistant Store Manager of Operations
Dollar Tree
04.2015 - 08.2019
Bachelor of Arts - Physical Anthropology
University of California, Santa Barbara
Similar Profiles
Darian HollenbachDarian Hollenbach
Senior Financial Analyst, Technology at URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)Senior Financial Analyst, Technology at URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
Phoenix GeorgiadesPhoenix Georgiades
Sales Associate/Manager at URBN - AnthropologieSales Associate/Manager at URBN - Anthropologie
Yasemin EmiralioğluYasemin Emiralioğlu
Raw Material Coordinator at URBN (Free People ,Anthropologie , Nuuly , UO)Raw Material Coordinator at URBN (Free People ,Anthropologie , Nuuly , UO)