Adriana Laniza M. Natividad
Optical Supervisor
Torrance,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proactive and meticulous Optical manager with over 30+ years of experience in the Optical industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Optical Supervisor
OptumCare
08.2004 - 08.2023
- Maintained up-to-date knowledge of products and services offered to customers.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Developed and implemented strategies to increase sales and improve customer service.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Enforced policies and procedures for compliance with company policies.
- Managed and motivated employees to be productive and engaged in work.
- Increased department productivity by over 10%
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Experienced with optical lab work, cutting, edging, tinting lenses
- Negotiated more favorable rates and delivery times with vendors
- Maintained up-to-date knowledge of products and services offered to customers
Education
Bachelor of Science - Optometry
Centro Escolar University
Manila, Philippines06.1984
Skills
- Frame Adjustments
- Technical knowledge
- Scheduling
- Serve Customer Needs
- Customer Satisfaction
- Inventory Control Processes
- Establish Pricing
- Eyeglass Fittings
- Contact Lens Application and Removal training
- Train Employees
- Optical lab work
- Optometry and Optical procedure codes for billing
- Billing vision plans: VSP/EYEMED/Spectera/MES/Davis Vision/Versant Health
- Computer literate with Microsoft Office, Word, Excel
Certification
- ABO Certified, American Board of Opticianry
- NCLE Certified, American Board of Opticianry
Timeline
Optical Supervisor
OptumCare
08.2004 - 08.2023
Bachelor of Science - Optometry
Centro Escolar University
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