Summary
Overview
Work History
Education
Skills
Exercise
Languages
Timeline
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Adriana Navarro Pino

Tampa,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist

Eulen America
03.2022 - 10.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Merchandise Coordinator

TJX Companies
03.2021 - 03.2022
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Ran markdown reports, managed store replenishment, and analyzed buying reports.

Cashier

Morelos Supermarket
11.2019 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Behavior Analyst Certification - RBT

Telymed Behavior Service
Tampa, FL
08.2023

High School Diploma -

Eduardo Garcia Delgado High School
Cuba
07.2018

Skills

  • Customer Order Management
  • Complaint Resolution
  • Problem Resolution
  • Customer Relations
  • Customer Retention
  • Account Management
  • Good Communication Skills

Exercise

I love to exercise and live a healthy life with a lot of adventure and joy on my daily base day to day.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Specialist

Eulen America
03.2022 - 10.2023

Merchandise Coordinator

TJX Companies
03.2021 - 03.2022

Cashier

Morelos Supermarket
11.2019 - 12.2020

Behavior Analyst Certification - RBT

Telymed Behavior Service

High School Diploma -

Eduardo Garcia Delgado High School
Adriana Navarro Pino