Adriana Navarro Pino
Tampa,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Eulen America
03.2022 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Merchandise Coordinator
TJX Companies
03.2021 - 03.2022
- Answered customer questions regarding store merchandise, department information, and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Ran markdown reports, managed store replenishment, and analyzed buying reports.
Cashier
Morelos Supermarket
11.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Behavior Analyst Certification - RBT
Telymed Behavior Service
Tampa, FL08.2023
High School Diploma -
Eduardo Garcia Delgado High School
Cuba07.2018
Skills
- Customer Order Management
- Complaint Resolution
- Problem Resolution
- Customer Relations
- Customer Retention
- Account Management
- Good Communication Skills
Exercise
I love to exercise and live a healthy life with a lot of adventure and joy on my daily base day to day.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Specialist
Eulen America
03.2022 - 10.2023
Merchandise Coordinator
TJX Companies
03.2021 - 03.2022
Cashier
Morelos Supermarket
11.2019 - 12.2020
Behavior Analyst Certification - RBT
Telymed Behavior Service
High School Diploma -
Eduardo Garcia Delgado High School