Adriane Harry
Oakland,CA
Summary
A committed Individual eager to leverage exceptional communication and interpersonal skills in a professional setting. Adaptable with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Motivated, eager with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Highly-Enthusiastic employee with desire to take on new challenges. Strong Leadership skills with the ability to inspire and motivate others, the ability to provide constructive guidance to help others improve their quality of work. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Goodwill Industries of the Greater East Bay
Oakland, CA
11.2018 - 08.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Front Desk Office Assistant
Markham Elementary
Oakland, CA
09.2015 - 03.2016
- Managed inventory of office supplies ensuring adequate stock levels at all times.
- Answered incoming calls, directed calls to appropriate staff members, and took messages when necessary.
- Assisted with ordering office supplies and equipment as needed.
- Maintained an organized front desk area by keeping it clean at all times.
- Maintained relationships with vendors through regular communication via phone or email.
- Organized files, created documents, and maintained paper and electronic records.
- Responded promptly to customer inquiries via phone or email.
- Provided guidance to less experienced team members when requested by supervisor.
- Updated customer database with new contact information or changes in existing accounts.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Handled incoming calls and directed callers to appropriate department or employee.
- Offered reception coverage to relieve staff during absences or breaks.
Childcare Provider
Private Individual
Oakland, CA
01.2015 - 09.2015
- Maintained a clean and organized play area.
- Helped develop motor skills through active playtime activities like running, jumping.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Encouraged positive interactions between children by providing supervision at all times.
- Developed positive relationships with families by communicating regularly about their child's development.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Secured indoor and outdoor premises to protect children.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Assisted children in development of social, communication and problem-solving skills.
- Planned and implemented engaging activities to encourage creativity and expression.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Maintained organized and clean classroom and play areas.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Dressed children and changed diapers.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Maintained safe play environment.
Intake Specialist
Covenant House California
Oakland, CA
04.2010 - 12.2014
- Scheduled appointments for clients as needed for outside services such as counseling or medical care.
- Reviewed referral sources for appropriateness prior to admission into program.
- Coordinated with external agencies to ensure continuity of care for clients.
- Communicated regularly with clinical staff regarding client progress and changes in condition or behavior.
- Provided education about mental health issues to individuals, families, and community groups.
- Assessed patient needs through review of medical records and interviews with patients and their families.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Provided referrals to appropriate resources within the community when necessary.
- Maintained accurate records of all client interactions according to agency policies and procedures.
- Ensured that all necessary paperwork was completed accurately before discharge from program.
- Developed individualized treatment plans for each client based on assessment results.
- Documented all patient contact activities in accordance with agency standards and regulations.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Conducted initial risk assessments to identify any immediate concerns or needs for intervention.
- Participated in ongoing training and professional development related to intake procedures and client care.
- Conducted follow-up communication with clients to evaluate satisfaction and outcomes of services provided.
Education
Associate of Arts - Cosmetology
Laney College
Oakland, CA04-2005
High School Diploma -
Continental Academy
Florida12-2003
Family And Community Services
Neighborhood Leadership Institute
Oakland, CASkills
- Project leadership
- Report preparation
- Fundraising strategies
- Presentation skills
- Program recruitment
- Needs assessment
- Recordkeeping skills
Certification
NHLI{Neighborhood Leadership Institute} May 14th 2012, Laney College Cosmetology Program, April 2005.
Affiliations
- I enjoy reading Novels, recording Music and being a Musical Artist, I write Poetry and I love to Thrift.
volunteer
I volunteered for a shelter program called Serenity House in Oakland Ca, this program supported mainly women and children, providing shelter referrals, housing assistance and advocating for those who needed Social Services. I also provided Community Outreach and assisted with client Intakes. 2022
References
References available upon request.
Timeline
Assistant Manager
Goodwill Industries of the Greater East Bay
11.2018 - 08.2022
Front Desk Office Assistant
Markham Elementary
09.2015 - 03.2016
Childcare Provider
Private Individual
01.2015 - 09.2015
Intake Specialist
Covenant House California
04.2010 - 12.2014
Associate of Arts - Cosmetology
Laney College
High School Diploma -
Continental Academy
Family And Community Services
Neighborhood Leadership Institute