Adriane Pike
Battle Creek,MI
Summary
Experienced in telecommunications and data entry across multiple industries. Consistently prioritizes clear communication, safety, and quality standards. Skilled in working under pressure and adapting to new situations or challenges to best enhance the professional environment. Dependable and practical, emphasizing the commitment to protocol and efficiency. Dedicated history of meeting industry goals, utilizing consistent and organized practices.
Overview
18
18
years of professional experience
Work History
Salon Owner/Operator
Self Employed Services
09.2011 - Current
- Ensured operations ran efficiently, with smooth day-to-day functioning and quality customer experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts,
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Consulted with customers to assess needs and propose optimal solutions.
- Encouraged employee morale through constructive feedback, and opportunities for professional development.
- Learned and remained updated on statutory requirements and regulations.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Spa Manager
Greenery Day Spa
01.2008 - 09.2011
- Handled client issues professionally, resolving concerns quickly to maintain positive relationships with customers.
- Implemented safety protocols and ongoing training to ensure compliance with industry regulations and standards, promoting a safe environment for both employees and clients.
- Fostered strong relationships with clients, resulting in increased repeat bookings and referrals.
- Trained new staff members on proper procedures, techniques, and customer service standards to maintain consistent quality across all services.
Customer Service Representative/Data Entry Clerk
United Kennel Club
02.2007 - 01.2008
- Handled service calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Delivered prompt service to prioritize customer needs.
Education
Partial Degree - Business Administration And Management
Kellogg Community College
Battle Creek, MIVocational - Manicuring
Wright Beauty Academy
Portage, MI06-2002
High School Diploma -
Battle Creek Central High School
Battle Creek, MI05-2001
Skills
- Ability to remain steady in stressful situations
- Efficient multitasking
- Telecommunications experience
- Data Entry
- Attention to Detail
- Customer Service
- Decision-Making
- Strategic Planning
- Desktops, Laptops, and Mobile Devices
- Problem-Solving
- Time Management
Timeline
Salon Owner/Operator
Self Employed Services
09.2011 - Current
Assistant Spa Manager
Greenery Day Spa
01.2008 - 09.2011
Customer Service Representative/Data Entry Clerk
United Kennel Club
02.2007 - 01.2008
Partial Degree - Business Administration And Management
Kellogg Community College
Vocational - Manicuring
Wright Beauty Academy
High School Diploma -
Battle Creek Central High School