ADRIAN JASO
San Antonio,Texas
Summary
Detail-oriented Data Quality Analyst adept at performing data analysis and recognizing key problem areas to assist in root cause identification. Exceptionally talented at auditing data on regular basis to provide data integrity and quality.
Overview
12
12
years of professional experience
Work History
Data Quality Analyst
Task Us
10.2019 - 08.2023
- Collaborated with cross-functional teams to identify data discrepancies and develop solutions for improvement.
- Increased efficiency in data analysis by creating custom scripts and macros for automating repetitive tasks.
- Provided training to team members on best practices for maintaining optimal levels of data accuracy and consistency.
Sales Representative
Golden Bingo
01.2017 - 10.2019
- Interacted with guests and handled cash transactions while providing an excellent experience
- Increased sales revenue by identifying and targeting high-potential buyers.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Banking Specialist
Chase
06.2015 - 01.2017
- Investigated and resolved account issues by offering applicable options to customers.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
Call Quality Analyst
VMC
01.2012 - 06.2015
- Reviewed other agents' live calls and provided feedback
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Maintained up-to-date knowledge of industry best practices, incorporating relevant methodologies into daily work processes for optimal results.
- Ensured compliance with regulatory requirements by reviewing documentation and maintaining accurate records.
Education
Computer Engineering -
San Antonio College
San Antonio, Texas01.2013
Computer Science -
Harlandale High School
San Antonio, Texas01.2012
Skills
- Excellent verbal and written communication skills
- Self Motivated
- Ability to quickly analyze problems and find practical solutions
- Able to effectively communicate these solutions in a precise manner while maintaining a positive and healthy relationship
- Team development promoter
- Works well under pressure
Timeline
Data Quality Analyst
Task Us
10.2019 - 08.2023
Sales Representative
Golden Bingo
01.2017 - 10.2019
Banking Specialist
Chase
06.2015 - 01.2017
Call Quality Analyst
VMC
01.2012 - 06.2015
Computer Engineering -
San Antonio College
Computer Science -
Harlandale High School