Dianna Sword
Cypress,TX
Summary
Dynamic professional with a proven track record at Tapestry Health, enhancing data quality and patient care accuracy. Excelled in high call volume environments, demonstrating exceptional problem-solving and communication skills. Achieved over 130% of start budget in admissions, showcasing a blend of marketing acumen and the ability to engage effectively. Renowned for continuous improvement and precision, consistently exceeding performance goals.
Overview
9
9
years of professional experience
Work History
Data Quality Analyst
Tapestry Health
Remote, TX
07.2024 - Current
- Evaluated discharge summaries, physician orders, lab results, and radiology reports, ensuring they accurately reflected the care delivered to patients.
- Provided feedback to providers regarding deficiencies identified during chart reviews.
- Verified that all relevant documents were included in each chart.
- Assessed compliance with federal regulations such as HIPAA related to patient privacy rights.
- Identified discrepancies between patient charts and actual care provided, making corrections as needed.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
Admissions Advisor/ Engagement Specialist
The College of Health Care Professions
Houston, TX
12.2020 - 06.2023
- Evaluated Applicants, Enrolled 93-97% of interviewed applicants
- Achieved above 130% of start budget
- Call applicants for admission, gather application materials such as transcripts (High School and College), reference letters, and portfolios of work samples
- Examined and Licensed through the Texas Workforce Commission
- Engaged and Multi-tasked different platforms with data entry while building rapport with prospective student
- Consistently doubled Budget for our monthly referral goal (200%)
- 100% Remote - Online
Front Desk Manager/ Guest Relations
The Lancaster Hotel
Houston, TX
04.2016 - 11.2019
- Coached new ways to implement expedited services
- Achieved the #1 spot on Tripadvisor every month for best guest experience for 2 years
- Implemented adverse trainings to achieve highest standard of service
- Analyzed monthly survey data and made appropriate improvements
- Composed regular employee meetings and coaching sessions to communicate strategies to boost customer satisfaction
- Capitalized on opportunities to sell additional services and maximize revenue
- Exceeded daily minimum occupancy of 50%
Education
Associate in Science (A.S.) - Health Information Management
College of Health Care Professions
Houston, TX12-2024
Skills
- Team player
- Experience with marketing and sales
- Large social media following
- Self-manageable
- Remote Experience
- High call volume; dialer experience
- Motivated
- Time management
- Verbal and written communication
- Continuous improvement
- Problem-solving
- Attention to detail
- Decision-making
- Accuracy and precision
References
References available upon request
Timeline
Data Quality Analyst
Tapestry Health
07.2024 - Current
Admissions Advisor/ Engagement Specialist
The College of Health Care Professions
12.2020 - 06.2023
Front Desk Manager/ Guest Relations
The Lancaster Hotel
04.2016 - 11.2019
Associate in Science (A.S.) - Health Information Management
College of Health Care Professions
Similar Profiles
Khayana BadueKhayana Badue
Data Quality Analyst at Tapestry HealthData Quality Analyst at Tapestry Health
Vanessa AmakorVanessa Amakor
Data Entry Specialist at Tapestry HealthData Entry Specialist at Tapestry Health
Sandra BeySandra Bey
Harm Reduction Counselor at Tapestry HealthHarm Reduction Counselor at Tapestry Health