Elijah McEvers
Simi Valley,CA
Summary
Results-driven Data Quality Analyst skilled in data analysis and auditing. Quick to adapt to changing environments and tackle new challenges. Recognized for strong work ethic and ability to work independently while maintaining high standards. Skilled in training staff and optimizing team performance while under heavy workloads. Committed to delivering quality results with accountability.
Overview
17
17
years of professional experience
Work History
Data Quality Analyst
ServiceTitan
Glendale, California
10.2023 - Current
- Collaborated with customers and internal teams to identify and resolve data discrepancies.
- Trained team members on best practices for data management and mapping rules.
- Analyzed, queried and manipulated data to defined business workflows.
- Identified discrepancies between source systems and target systems by comparing and manipulating datasets using various tools and implemented corrective actions to resolve discrepancies effectively.
- Monitored progress of ongoing Data Quality initiatives and provided status updates to senior management as well as cross functional team members.
- Assessed datasets to identify risks or problems to determine appropriate responses.
- Conducted investigations into root causes of data issues and identified solutions for improvement.
- Managed and tracked data project timelines to ensure on-time delivery and issue resolutions for key clients, improving customer satisfaction and operational efficiency.
Sales Representative
Milodon Inc.
Simi Valley, CA
01.2022 - 10.2023
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Monitored customer order process and addressed customer issues.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
Manager
Sterling Venue Ventures LLC
Agoura Hills, CA
08.2008 - 01.2022
- Fluent with Aloha POS systems, backend and front.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Completed daily sales reports and analyzed metrics to identify trends.
- Used active listening and an open door policy to remedy employee conflicts.
- Led the organization through an important transformative period focused on Covid protocols and lack of business resulting in substantial streamlining, process optimization and business profit improvements.
- Managed day-to-day operations, driving quality standards and meeting customer expectations.
- Contacted guests to check on satisfaction and inquire about improvement suggestions.
- Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.
Education
High School Diploma -
Royal High School
Simi Valley, CA06.2011
Skills
- Customer relationship management
- Problem solving
- Critical thinking
- Team leadership
- Data migration
- Multitasking
- Data validation
- Analytical thinking
- Team collaboration
- Root cause analysis
References
References available upon request.
Timeline
Data Quality Analyst
ServiceTitan
10.2023 - Current
Sales Representative
Milodon Inc.
01.2022 - 10.2023
Manager
Sterling Venue Ventures LLC
08.2008 - 01.2022
High School Diploma -
Royal High School
Similar Profiles
Victor OuchanaVictor Ouchana
Sales Representative at ServiceTitanSales Representative at ServiceTitan
Isabelle BrayIsabelle Bray
Sales Development Representative at ServiceTitanSales Development Representative at ServiceTitan
David TyreeDavid Tyree
Senior Implementation Specialist at ServiceTitanSenior Implementation Specialist at ServiceTitan
Kaleb PritchettKaleb Pritchett
Commercial Account Executive at ServiceTitanCommercial Account Executive at ServiceTitan
Shawn ThrockmortonShawn Throckmorton
Task Force Officer at Drug Enforcement AdministrationTask Force Officer at Drug Enforcement Administration