Maria Leonor C. Clark
Houston,TX
Summary
Detail-oriented Data Quality Analyst adept at performing data analysis and recognizing key problem areas to assist in root cause identification. Exceptionally talented at auditing data on regular basis to provide data integrity and quality. Dedicated analyst who strives to meet company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Committed to helping company grow while ensuring business operations follow state and federal regulations. Detail-oriented and friendly with high ethical standards. Dedicated to maximizing team effectiveness. Skilled at learning new information quickly and adapting to changing conditions. Open and clear communicator with disciplined execution.
Overview
11
11
years of professional experience
Work History
Data Quality Analyst
FlexCare Medical Staffing
Roseville, CA
04.2023 - 02.2024
- Utilized advanced analytical tools to uncover hidden patterns within datasets, driving actionable insights for business growth.
- Conducted thorough root cause analyses for recurring data issues, leading to targeted improvements in processes and systems.
- Collaborated with cross-functional teams to identify data discrepancies and develop solutions for improvement.
- Provided training to team members on best practices for maintaining optimal levels of data accuracy and consistency.
- Publish Standard Operational Procedure (SOP) for internal training documentation.
- Create audits in Python and VBS for financial operations department.
- Collaborate with payroll, accounts receivable, and revenue assurance team to ensure invoices are accurate.
Data Quality Coordinator
FlexCare Medical Staffing
Roseville, CA
04.2022 - 04.2023
- Assist with monitoring of NetSuite Payroll Data Support channel in Teams for projects and weekly schedule (time entry) questions or issues.
- Audit upcoming Payroll time entries before payroll is run.
- Review discrepancies within Salesforce and NetSuite
- Update date and assignment change notifications from Salesforce in NetSuite.
- Screen and action discrepant rate cases sent to Finance.
- Data entry and audit.
- Support Data Quality team during project upload into NetSuite, including creating tasks for contracts to create facility and monitoring and correcting errors.
- Performed 8 daily audits and upload up to 75-100 contracts daily
- Coordinate communication with all levels of internal Sales and Operations teams during data entry and auditing to trouble shoot contract errors, updates and/or questions.
- Monitor contract revisions sent in from Onboarding and HR and assist with updating pay and bill rates as needed in NetSuite.
- Continuous mailbox monitoring and organization of replies.
- Proved successful working within tight deadlines and fast-paced atmosphere
Store Support Associate Team Leader
Whole Foods Market
Roseville, CA
01.2022 - 03.2022
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Work within deadline to submit cash office documents to corporate.
- Co-managed team of 30 employees
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments meeting metric goals.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery relevant to cash and safe count. Identified data entry errors and reported to necessary departments
Store Support Supervisor
Whole Foods Market
Roseville, CA
01.2020 - 01.2022
- Performed duties as Cash Office Supervisor
- Run break schedules, floor, returns, and customer service desk.
- Maintain accurate safe balances, audit registers, deposit and order appropriate cash for safe, resolve issues with self check out machines.
- Facilitated open communication channels between employees and management, fostering a positive working environment built on trust and respect.
- Improved loss prevention strategies, resulting in reduced shrinkage rates and increased profit margins.
- Assisted in development of operational policies and procedures to enhance overall store efficiency and effectiveness.
- Handled escalated customer concerns with professionalism and empathy, ultimately restoring confidence in the shopping experience at our store location.
- Facilitated fundraisers, and Holiday Table
Cashier
Whole Foods Market
Roseville, CA
02.2017 - 12.2020
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Barista
Whole Foods Market
Davis, CA
10.2016 - 02.2017
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Cashier
Whole Foods Market
Ann Arbor, MI
08.2013 - 10.2016
Education
Externship - Sterile Processing Technology
Travis Air Force Base
Fairfield, CA05.2020
Certification - Sterile Processing
Cornerstone International College
Elk Grove, CA08.2018
Associate - Liberal Arts And Sciences
Washtenaw Community College
Ann Arbor, MI09.2012
Some College (No Degree) - Geology
Eastern Michigan University
Ypsilanti, MISkills
- Experience with NetSuite and Salesforce
- Coaching and mentoring new team members
- Attention to detail
- Relationship-Building
- Interpersonal Communication
- Special Projects
- Computer Skills
- Ability To Prioritize
- Data Entry
- Resolving Discrepancies
- Proficient In Microsoft Office
- Attention To Detail
Timeline
Data Quality Analyst
FlexCare Medical Staffing
04.2023 - 02.2024
Data Quality Coordinator
FlexCare Medical Staffing
04.2022 - 04.2023
Store Support Associate Team Leader
Whole Foods Market
01.2022 - 03.2022
Store Support Supervisor
Whole Foods Market
01.2020 - 01.2022
Cashier
Whole Foods Market
02.2017 - 12.2020
Barista
Whole Foods Market
10.2016 - 02.2017
Cashier
Whole Foods Market
08.2013 - 10.2016
Externship - Sterile Processing Technology
Travis Air Force Base
Certification - Sterile Processing
Cornerstone International College
Associate - Liberal Arts And Sciences
Washtenaw Community College
Some College (No Degree) - Geology
Eastern Michigan University