Adriann Heathcock
Avamere
Bellingham
25
years of professional experience
Dynamic Regional Revenue Cycle Manager at Avamere with a proven track record in enhancing billing accuracy and reducing claim denials. Expert in revenue performance and denial resolution, I foster teamwork and collaboration, driving process improvements that optimize cash flow and elevate patient satisfaction. Committed to excellence in healthcare financial management.
Work History
Regional Revenue Cycle Manager
6 Years- Analyzed operational data to identify areas for process improvement, increasing overall efficiency.
- Facilitated regular meetings to discuss performance metrics and address operational challenges.
- Led initiatives to enhance patient satisfaction through improved administrative support services
- Streamlined revenue cycle processes to enhance billing accuracy and reduce claim denials.
- Developed training programs for staff on best practices in revenue integrity and compliance standards.
- Analyzed key performance indicators to identify operational inefficiencies and drive process improvements.
- Collaborated with clinical teams to ensure accurate documentation supporting optimal reimbursement rates.
- Oversaw audits of accounts receivable, ensuring adherence to regulatory requirements and internal policies.
- Provided mentorship and guidance to junior staff, fostering a collaborative team environment focused on excellence in revenue cycle management.
- Monitored and guided revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Completed financial reporting and analysis for billing revenue cycle.
- Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
- Maintained a thorough understanding of regulatory requirements, ensuring compliance throughout all aspects of the revenue cycle.
- Coordinated with finance team to produce accurate monthly reports on collection metrics and trends.
- Increased cash flow through timely resolution of payer denials and underpayments.
- Reduced accounts receivable days outstanding, optimizing billing and collections efforts.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Developed and implemented training programs for new hires, leading to more competent and effective billing team.
- Collaborated with clinical departments to optimize charge capture, documentation, and billing processes.
- Enhanced revenue by optimizing claims submission process, ensuring timely and accurate billing.
- Reduced denial rates through meticulous claims review and enhanced coding practices, ensuring maximum revenue capture.
- Enhanced interdepartmental collaboration, leading to more cohesive approach to revenue cycle management and improved financial outcomes.
- Facilitated workshops on best practices in revenue cycle management, raising expertise level across organization.
- Streamlined patient financial counseling processes, improving patient understanding and satisfaction with billing procedures.
- Conducted detailed audits of billing and coding practices, identifying and rectifying compliance issues.
Business Office Manager
7 Years 1 Month- Collaborated with department heads to streamline communication between clinical and administrative teams.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Enhanced data security measures, safeguarding sensitive information against potential breaches and ensuring compliance with privacy laws.
- Optimized supply chain management, ensuring that office supplies were always available without excessive inventory holding costs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Business Office Manager
4 Years 8 Months- Managed daily operations of business office, ensuring compliance with healthcare regulations.
- Oversaw financial reporting and maintaining accuracy in billing and collections.
- Trained and mentored new administrative staff on office procedures and best practices.
Payroll & Benefits Coordinator
6 Years 10 Months- Processed bi-weekly payroll. ensuring accuracy and compliance with regulations.
- Administered employee benefits programs, including health insurance and retirement plans, enhancing employee satisfaction.
- Managed onboarding procedures for new hires, facilitating timely completion of payroll documentation.
- Collaborated with HR to resolve payroll discrepancies, improving response time to employee inquiries.
- Developed and maintained payroll records in accordance with federal and state laws, ensuring data integrity.
- Maintained confidentiality of sensitive employee information while managing multiple tasks simultaneously, ensuring secure handling of personal data.
- Coordinated with external auditors during annual reviews, providing necessary documentation to facilitate efficient auditing processes.
- Assisted employees with benefits-related inquiries, fostering a positive work environment through clear communication and support.
- Provided guidance on leave policies including FMLA administration, ensuring proper documentation and adherence to regulations.
- Enhanced payroll processing accuracy by meticulously reviewing timesheets and verifying employee data.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Maintained strict confidentiality of all payroll information and records.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Created new hire and termination documents for payroll.
- Reviewed time records for employees to verify accuracy of information.
Education
High School Diploma
No Degree - Business Management
Skills
Revenue performance
Denial resolution
Billing cycle expertise
Account monitoring
Cash flow management
Healthcare industry
Claims management
Account resolutions
Medical billing
Billing cycle performance
Willing to learn
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Organizational skills
Team collaboration
Adaptability and flexibility
Decision-making
Team building leadership
Relationship building
Prioritizing and planning
Cash handling expertise
Proactive and focused
Self motivation
Know your customer
Timeline
Regional Revenue Cycle Manager
Avamere
08.2020 - CurrentRead More
Business Office Manager
Avamere
04.2013 - 05.2020Read More
Business Office Manager
Kindred Healthcare Inc.
08.2008 - 04.2013Read More
Payroll & Benefits Coordinator
Kindred Healthcare Inc.
10.2001 - 08.2008Read More
Whatcom Community College
High School Diploma
Read More
Bellingham Technical College
No Degree from Business Management
Read More