Adrianna Aguilar
SAN ANTONIO,TX
Summary
Skilled team player with strong background in any type of environments. Works well independently and as a team to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cash America
San Antonio, TX
02.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
Enrichment Instructor
Be A Champion
San Antonio, TX
04.2019 - 03.2020
- Set clear expectations for course by publishing schedule of examinations and laying out criteria for marking tests and issuing final course grade
- Modeled effective oral and written communications to engage students, provide clarity, and improve student learning
- Demonstrated consistency and fairness in preparation and grading of exams, providing feedback to students to highlight clear paths towards improvement
- Blended oral and written instructional materials with technological components such as online video lectures and quizzes for enhanced remote learning environment
- Contributed to activities of student organizations on campus to facilitate student development and community involvement outside of classroom environment
- Organized, prepared, and regularly revised and updated course materials to keep lectures relevant to state of field and class strengths and weaknesses
- Adapted teaching strategies and materials to suit different learning styles and abilities
- Instructed students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
Customer Service Representative
Metro PCS
San Antonio, TX
08.2016 - 06.2018
- Recommended products and services to members and educated customers about relevant offerings
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Addressed customer concerns and complaints, resolving issues quickly and efficiently
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Trained new associates on store programs and policies
- Utilized CRM tools to record, track, and maintain sales records.
Shift Leader
Little Caesars
San Antonio, TX
03.2014 - 07.2016
- Offered guests and staff safe environment by strictly enforcing company rules
- Managed operations during shift, with total awareness of activities of employees and customers
- Guided staff in absence of direct supervisors
- Resolved or escalated business problems to keep operations moving smoothly
- Completed all assigned tasks prior to shift end
- Prepared reports detailing shift activities to keep management looped in on shift operations.
Education
GED -
Skills
- Rules enforcement
- Team motivation
- Multitasking
- Quick Thinker
- Fast Learner
- Shift Management
- Public Speaking
- Cash handling
- Sales
- Customer Service
- Customer Relations
- Money Handling
- Staff Training and Development
- Staff Management
- Product and service knowledge
Certification
First Aid Certification
Timeline
Assistant Manager
Cash America
02.2021 - Current
Enrichment Instructor
Be A Champion
04.2019 - 03.2020
Customer Service Representative
Metro PCS
08.2016 - 06.2018
Shift Leader
Little Caesars
03.2014 - 07.2016