Chris Lam
La Puente,CA
Summary
Forward-thinking professional skilled in handling team needs and prioritizing daily requirements. Successful at coordinating schedules and workflows to meet business demands with a well-coordinated approach to planning. Reliable business professional experienced in project management, process improvement, and financial analysis. Proven track record of streamlining operations and reducing costs. Expertise in data analysis to identify trends and develop strategies for improved efficiency.
Overview
6
6
years of professional experience
Work History
Shift Lead/Assistant Manager
The Crawfish Lounge
06.2022 - Current
- Manage daily restaurant operations, ensuring high-quality service delivery and adherence to company policies and procedures
- Assist in recruiting, hiring, and training new employees; conduct performance evaluations and facilitate ongoing training programs to enhance staff skills
- Develop and implement marketing strategies and promotions to drive sales and attract new customers, analyzing results to refine future campaigns
- Handle customer complaints and feedback effectively, striving to exceed expectations and build long-term customer loyalty
Marketing & Sales Intern
Solar Energy Partners
06.2021 - 08.2021
- Involved in strategic planning and overall improvement of marketing operations
- Participated in customer satisfaction research and analysis with Infinity Energy
- Responsible in conducting daily operations and company involvement through the use of BaseCamp
- Demonstrated product pricing and utility using company catalogs through door-to-door sales, achieving top new salesperson in July
- Placed 6th in company summer contest, receiving $1000 by establishing 4 new ACs (Accounts Created)
Life Insurance Intern
PHP Agency
01.2021 - 05.2021
- Collaborated with senior management in providing exceptional customer service, consisting of an average of 20+ phone calls with customers daily
- Developed advanced knowledge of life insurance policies, completing over 20 hours of pre-licensing courses
- Engaged and scheduled weekly training workshops with senior management with an emphasis on entrepreneurship development
- Researched and analyzed life insurance ethics through use of company orchestrated sites such as XCEL Solutions
Barnes & Noble Extension Team Leader
09.2018 - 12.2018
- Course: Business 10- Introduction to Business
- Utilized S.W.O.T analysis in developing a viable and efficient plan for establishing a successful extension
- Directed a group of 6 individuals in dividing strategy analysis, organization strategies presented in a well developed powerpoint
- Explained efficacy of an extension for Barnes & Noble by utilizing marketing and production techniques such as outsourcing and advertisement to result in maximum profitability
- Developed a 20 page business report of an extension to Barnes & Noble which includes executive summary, product service identification, financial analysis including balance sheet and income statement reports resulting in a project grade of 91%
Education
Bachelor of Science- Political Science -
University of California, Riverside
Sports Media and Content Strategy Certificate
Sports Management Worldwide
Skills
- Microsoft (Excel, PowerPoint)
- Google Drive (Docs, Sheets, Slides)
- Lightroom Editor
- Vietnamese
- Decision-making capabilities
- Work Delegation
- Sales proficiency
- Rules Enforcement
- Problem-Solving
- Goal Setting and Tracking
Leadership Experience
Kappa Sigma Fraternity, Riverside, CA, Service Chair, 01/2020, 03/2020, Established the use of a bi-weekly service system within fraternity, creating 2 community service opportunities per quarter, Coordinated and proposed service projects and opportunities within the community of Riverside that included Linda Valley Care Center and Food4Elders, Engaged and communicated with fraternity members, resulting in an increase of over 25% members who participated in community service within quarter, Partnered with The Juju Foundation, raising more than $10,000 for The Boys & Girls Clubs
Extracurricular Activities
Intramural Sports Flag Football Rugby Football Club at UCR Cryptopedia at UCR Sports Management Worldwide
Hobbies and Interests
- Social Media Marketing
- Writing Analysis
- Video Production
- Reading
- Traveling
- Community Service
Fitness, Self-improvement
I believe in the importance of adhering to a high standard of self-improvement which includes an active commitment to fitness. Through commitment in fitness, I believe that character, humility, and work ethic is built through constant devotion to a better and healthier life.
Languages
Vietnamese
Limited Working
English
Full Professional
Timeline
Shift Lead/Assistant Manager
The Crawfish Lounge
06.2022 - Current
Marketing & Sales Intern
Solar Energy Partners
06.2021 - 08.2021
Life Insurance Intern
PHP Agency
01.2021 - 05.2021
Barnes & Noble Extension Team Leader
09.2018 - 12.2018
Bachelor of Science- Political Science -
University of California, Riverside
Sports Media and Content Strategy Certificate
Sports Management Worldwide
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