Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heaven Zeltner

Wichita,KS

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Lead/Assistant Manager

Dunkin' Donuts Franchising
02.2023 - Current
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees.
  • Maintained and organized the inventory of the store as well putting in more orders with NDCP to obtain more product for the store.
  • Assisted customers with their orders of coffees, breakfast sandwiches, and donut orders.

Customer Care Agent

Frax
03.2022 - 07.2023
  • Helped a large volume of clients every day with inbound and outbound calls.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Held responsible next to my co-workers in verifying clock ins & clock outs for the employees of homecare agencies around the country.
  • Navigated multiple computer systems and applications to find information to better help the clients.
  • Operated a multi-line telephone.

Associate Manager

Sonics Drive In
07.2022 - 02.2023
  • Completed daily deposits as well as cash handling procedures.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Oversaw training and onboarding process for all newly hired within Sonic.
  • Successfully operated the fryer, grill, slush machines, and ice cream machines for Sonic.


Medical Receptionist

South Central Kansas Clinic
01.2022 - 03.2022
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Shift Supervisor

Freddy's Frozen Custard & Steakburgers
08.2021 - 01.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained the cleanliness of the store as well as the machines that were used to produce custard & burgers.

Shift Manager

Sonics Drive In
05.2018 - 08.2021
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.


Education

High School Diploma -

Arkansas City High School
Arkansas City, KS
05.2020

Skills

  • Cash Control
  • Cost Efficiency
  • Time Management
  • Health and Safety Regulations
  • Microsoft Excel, Powerpoint, Access
  • Financial Management
  • Waste Management
  • Manage Inventory
  • Verbal and Written Communication

Certification

ServSafe Certification

Date of Expiration: 03/25/2025

Timeline

Shift Lead/Assistant Manager

Dunkin' Donuts Franchising
02.2023 - Current

Associate Manager

Sonics Drive In
07.2022 - 02.2023

Customer Care Agent

Frax
03.2022 - 07.2023

Medical Receptionist

South Central Kansas Clinic
01.2022 - 03.2022

Shift Supervisor

Freddy's Frozen Custard & Steakburgers
08.2021 - 01.2022

Shift Manager

Sonics Drive In
05.2018 - 08.2021

High School Diploma -

Arkansas City High School

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Heaven Zeltner