Adrianna Allan
Chubbuck,ID
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Mountain America Credit Union
04.2026 - Current
- Assisted members with account inquiries, service requests, and transaction troubleshooting.
- Opened new accounts and explained credit union products, services, and eligibility requirements.
- Explained credit union products, services, and eligibility requirements.
- Resolved member concerns by identifying issues and delivering timely follow-up support.
Paraprofessional
Century High School
01.2025 - 03.2026
- Assisted students with individual needs
- Managed sensitive information securely
- Collaborated with staff to improve student experience and engagement
- Strived for optimal student experience
- Implemented individualized education plan accommodations with accuracy and consistency.
- Supported classroom instruction by reinforcing lessons and guiding students through assigned activities.
Paraprofessional
Lakeveiw Elementary
09.2024 - 11.2024
- Monitored student behavior and redirected off-task actions using established classroom procedures.
- Supervised students during classroom, hallway, and transition activities to maintain safe environment.
- Supervised students during classroom, hallway, and transition activities to maintain a safe environment.
- Documented student progress and shared observations with teachers and support staff.
Front Desk Receptionist
Candlewood Suites Hotel
05.2024 - 09.2024
- Managed guest check-in and check-out processes, ensuring accurate room assignments and prompt service.
- Processed reservations, modifications, and cancellations within property management system.
- Resolved guest inquiries and complaints with professionalism, maintaining strong satisfaction standards.
- Verified billing details, folios, and payment methods to support accurate front desk accounting.
Front Desk
Holiday Inn Express
05.2020 - 01.2023
- Engaged with customers to understand their needs
- Handled computer systems for various operational tasks
- Performed cleaning tasks throughout hotel facilities
Education
High School Diploma -
Campbell County High School
Gillette, Wy05.2023
Bachelor's Degree - Elementary Education with an Endorsement in Special Education K-12
Idaho State University
Pocatello, ID10.2026
Skills
- Customer relations
- Customer service
- Transaction processing
- Client assistance
- Issue resolution
- Escalation handling
- Transaction processing
- Account management
- Product recommendations
- Service recommendations
- Document processing
- Document management
Timeline
Member Service Representative
Mountain America Credit Union
04.2026 - Current
Paraprofessional
Century High School
01.2025 - 03.2026
Paraprofessional
Lakeveiw Elementary
09.2024 - 11.2024
Front Desk Receptionist
Candlewood Suites Hotel
05.2024 - 09.2024
Front Desk
Holiday Inn Express
05.2020 - 01.2023
Bachelor's Degree - Elementary Education with an Endorsement in Special Education K-12
Idaho State University
High School Diploma -
Campbell County High School